• Arrival time at the organization location is not displayed

  Arrival time at the organization location is not displayed In order for an arrival time to be determined and displayed, the following must be true: The organization has a location set up ("Organization Settings" > "Location"). The app is running version 2.0.0 or higher The app has the necessary permissions to retrieve the locationFew readers

• Validity of GroupAlarm system emails

  GroupAlarm sends two types of system emails. The first is an invitation to join an organisation, and the second is an email sent when a password reset is requested. The validity periods listed below are global settings which cannot be adjusted. Invitation to join an organisation Valid: indefinitely Resending the email via the participant list does not invalidate the previous invitation. The invitation is resent in full. Password reset Valid: 24 hours Submitting a nFew readers

• Audit

  Audit The audit log lists all important events within your organization. This includes, for example, the creation and editing of elements, the addition, and removal of users and much more. If available, it displays the responsible trigger, the affected resource, the event itself, and the time. Possible triggers of an event can be a person user, a flow or a vpn_key API access by an organization token. ![](https://storage.crisp.chat/users/helpdesk/website/606406d8d6f6d000/7eb11125-2f6bFew readers

• Billing

  Billing In the billing interface, you can manage your stored billing address and payment method. Setup All organizations need to have a billing method set. As a sub-organization, you can have your parent organization manage the billing, or you can set up your own payment method. By clicking on the "Set up billing" button, you can store a new payment method. To do this, log in with an existing customer account. Alternatively, you can create a new customer account. An e-mail address lSome readers

• Checklist

  The checklists in GroupAlarm allow you to map processes that have been defined and developed by your company for use in the event of a crisis. These predefined processes can then be executed as part of the alerting process for a scenario. 💡 The checklists are an extension and can be added via Admin ⇾ Extensions. After you have added the extension, you can configure the action instructions under Configuration ⇾ Checklists. 1️⃣ If you want to create a new checklist, please select theFew readers

• Comments

  Comments in GroupAlarm allow your participants to select predefined comments when acknowledging alarms via app or email. These comments can be used to request additional information. One possible scenario for this is asking whether a participant is going directly to the scene or stopping by the station first. Comments are configured under Configuration → Alarms. You can create new comments via CREATE COMMENT. In addition to the text for the comment, you can use the link to define whether theFew readers

• Conferences

  Conferences in GroupAlarm allow you and your participants to set up a conference call. This is useful, for example, for communication during major incidents or regular meetings. The conferences can be managed centrally via GroupAlarm. Conferences are an extension that you can add under Admin → Extensions for €30 per month. The Extension includes five conference rooms. 1️⃣ In the conference overview, you will find the telephone numbers you can use to dial into the conferences. When you call tFew readers

• Configure Flow: Check for one or more strings

  Configure Flow: Check for one or more strings This function combines several "Check for string" conditions in an OR operation. The character string is thus checked for different contents. This way, you can ensure that several wordings trigger the same alarm.Few readers

• Configure Flow: Check for String

  Configure Flow: Check for String With the "Check for String" function, you can check whether a string is contained within an entity of a function that has already run. For example, you can check whether the alarm message of a triggered alarm contains the string "TESTALARM" or whether the alarm was triggered by a defined tag.Few readers

• Configure Flow: DWD Weather Warning Trigger

  Configure Flow: DWD Weather Warning Trigger The trigger for DWD weather warnings triggers a flow when there is a new DWD weather warning for the configured area. Using the configurable warning criteria and warning level, you can specify at which DWD weather warnings your flow should be triggered. In addition, you can specify a time period in which all incoming weather warnings are deduplicated based on the warning cell, warning type and warning level. A flow is only triggered if either tFew readers

• Configure Flow: HTTP trigger

  Configure Flow: HTTP trigger With this trigger, a flow can be triggered by executing an HTTP call to the stored URL. The URL is generated automatically and can only trigger this flow. You can use the common HTTP methods 'GET', 'POST', 'PUT', 'PATCH' and 'DELETE'. The following entities are available for the following functions in the flow: HTTP method used Header (list) Query Parameters (List) Body (Base64 Encoded) Protocol used IP and port of the sender Since you cannot use lisFew readers

• Configure Flow: JSON parser

  Configure Flow: JSON parser To use JSON values within the flow, you can use the JSON parser to specify your own variables that are searched for and stored in the JSON payload passed. Each variable is given a user-defined name and the path in your JSON payload. Use only ASCII characters for the variable name. In addition, you can specify whether a variable is mandatory. If this is then not found in the JSON payload, the flow terminates with a corresponding error message and does not exFew readers

• Configure Flow: Receive Email Trigger

  Configure Flow: Receive Email Trigger The "Receive Email" trigger initiates a flow when it receives an incoming email to an email address specified by the system. It is possible to specify a list of permitted senders so that not every participant can trigger flows. If this list is empty, any sender can trigger the flow. The following entities are available for the following functions in the flow: Sender Subject Message in plain text Message as HTML The message in HTMLFew readers

• Configure Flow: Search Event

  Configure Flow: Search Event Use the Search Event feature to search for an event in your organisation. Select either a Name to search for or an exact matching External ID of an event. Only one of the fields can be filled in at a time. You can also specify the event state (open, closed, archived) that the event to be searched for should have. If the event is found, it is located within the result of this function and can be used in the further course of the flow.Few readers

• Configure Flow: Text Parser

  Configure Flow: Text Parser To be able to use values contained in a text as variables in the flow, you need the text parser. With this, you can search directly for a so-called "key" and save the subsequent text of the same line as a variable. The basic functioning is explained with the following text: `Hello GroupAlarm, I would like to trigger an alarm with the following parameters: Event: TESTALARM Alarm text: TEST Do not move out! LONG##50.76382 LAT##6.0793028 Address: GoethestraßFew readers

• Configure Flow: XML parser

  Configure Flow: XML parser To use data from an XML document within the flow, you can use the XML parser to specify your own variables, which are searched for and saved in the transferred XML document. For frequent use, we offer ready-made configurations as templates, which you can select by clicking on the book symbol. Each variable receives a user-defined name and the path to the desired data in the XML document. Use only ASCII characters for the variable name. In addition, youFew readers

• Configure Flows: Format Alarm

  Configure Flows: Format Alarm Format the details of an alarm with a configured string. In this text, use the given variables to insert the details of the alarm into your text. The following variables are available for this purpose: Variable Description %EVENT% Name of the Event %STARTTIME% Starttime dd.mm.yy hh.mm %STARTTIME_SHORT% Starttime (short) dd.mm hh.mm %STARTTIME_TECTICAL% Starttime (tactical) ddHHmmMMyy %ADRESS% | Adress ofFew readers

• Connections - IMAP

  Under Connections, you can add and manage connections to external interfaces. For example, you can use IMAP to connect to an email inbox. A corresponding trigger is available in the flows, which can receive and process data from the inbox. 💡 Using this connection requires knowledge of IMAP. In addition to IMAP, you can also set up connections for WDX3 and [MQTT](https://docs.groupalarm.com/en/article/connections-mqtt-1kcaFew readers

• Connections - MQTT

  Under Connections, you can add and manage connections to external interfaces. For example, you can use MQTT to integrate IoT devices, sensors and industrial control systems. A corresponding trigger is available in the flows, which can receive and process data from the MQTT interface. 💡 Using this connection requires knowledge of MQTT. ❗️ The MQTT connection is subject to a fixed rate limit of 50 messages per second. Any additional messages will be ignored without acknowledgement. In aFew readers

• Connections - WDX3

  Under Connections, you have the option of adding and managing connections to external interfaces. For example, you can connect the iSE-COBRA operations control system to GroupAlarm via the WDX3 interface. A corresponding trigger is available in the flows, which can accept and process the data from the WDX3 interface. 💡 Using this connection requires knowledge of WDX3. In addition to WDX3, connections for MQTT and [IMAP](htSome readers

• Create / edit flow old

  Create / edit flow The flow builder is used to create a flow. You can open it by either creating a new flow or editing an existing flow. If you create a new flow, you will land on the following page: Here you see only a dashed circle at the top, which is a placeholder for a trigger. Triggers are the starting point for every flow. To begin, drag any trigger from the function box at the bottom right ontFew readers

• Create / edit flow

  As described in detail in the previous article "Introduction Flows", please first click on "Create Flow" in the overview of flows. If you want to edit an existing flow, click on the three dots on the right side of the flow and select "Edit". The mask for editing a flow is as follows. 1️⃣ Name and description On the right side, you can enter a name for the flow and an additional description (_IllustratiSome readers

• Document storage

  The document storage allows you to upload files to GroupAlarm so that they can be made available to participants in the context of alarms, for example. One possible application example would be site plans. As an administrator, you can find the document storage under Admin ⇾ Documents. The documentation to manage your document storage optional via the GroupAlarm API interface can be found here. Participants can view the document storageSome readers

• Edit monitor

  To add a new panel, click on the button "NEW PANEL". In the following window you will see all panels, these can be filtered by category or using the search bar. Click on a panel and configure it according to the specifications, then confirm with "Save". The panel now appears on the monitor. To move a panel, click in the upper-left corner of a panel and keep the mouse button presseFew readers

• Elements of the flow - Alarm closed

  The Alarm closed trigger element starts a flow as soon as an alarm in the organisation has been closed. An alarm is closed if this is done manually in the alarm itself, as well as automatically if all positions in the alarm have been successfully filled or no further participants are available for an alarm. With the exception of the name, which can be optionally assigned to the element, no configuration is necessary. ![](https://storage.crisp.chat/users/helpdesk/website/91fefd8b4b0ac000/flowalSome readers

• Elements of the flow - Alarm triggered

  The trigger element Alarm triggered starts a flow as soon as an alarm has been triggered in the organisation. With the exception of the name, which can be optionally assigned to the element, no configuration is necessary.Some readers

• Elements of the flow - Cancel event

  Allows the automated cancellation of events. When an event is cancelled, the event and all alarms it contains are closed. The emergency forces are informed via the app and in any event-related messenger rooms. And the incident log receives a corresponding entry before it is closed. Configuration 1️⃣ In order to be able to identify the event that is to be cancelled, the flow requires either the event ID or the external ID of the event. Both can be obtained from previous elements via the inFew readers

• Elements of the flow - Check for one or more strings

  The element Check for one or more strings is an extension of the element Check for string and allows checking text for multiple strings. Not only can the string to be searched be different, but also different texts can be searched. The check itself is a YES / No query. If the string is found, the flow continues on the Yes path, whereas the No path is followed if the string is not fFew readers

• Elements of the flow - Check for string

  The Check for string element is a Yes / No query that checks a given text for a defined string. If the string is found, the flow continues on the Yes path, whereas the No path is followed if the string is not found. ❗️ If you move or delete the elements Check for string or Check for one or more strings, only the subsequent elements on the Yes pathSome readers

• Elements of the flow - Close event

  With the Close event element, events can be closed automatically. ❗️ It is highly recommended to always combine the Close event element with a preceding Waiting element and a suitable time period. Otherwise, the flow will immediately close an event, which may result in not filling all positions in an alert or make it impossible for participants to provide feedback in response to an alert. Configuration 1️⃣ In order for the flow to close a corresponding event, it is mandatory to speciFew readers

• Elements of the flow - Conditional variable

  The element conditional variable allows you to create variables to use them in the further course of the flow. In contrast to the variables that you can create, for example, in the context of the element merge strings or a parser, here the values of the variables can be linked to conditions. Configuration 1️⃣ First, you aFew readers

• Elements of the flow - Connection status changed

  The Connection status changed trigger allows you to start a flow as soon as the status of one of your connections such as WDX3 changes. You can then, for example, notify selected people about the incident during the course of the flow with Send email or Send messenger message. The type, name and status of the respectivFew readers

• Elements of the flow - Coverage

  The Coverage trigger helps you to monitor the coverage of your labels more easily. To do this, you can select one or more labels in the input field for the labels to be monitored in the trigger. The trigger is then activated when the coverage of one of the defined labels falls below, exactly reaches or exceeds the minimum occupancy you have defined. To do this, you must specify the value for Minimum available participants in the label. Let's assume you are using a label for which the minimFew readers

• Elements of the flow - Create entry (Things)

  Using Create entry⁣, you can create entries in Things entities. This allows you to automatically create entries in Things via a flow when certain events occur. In the example shown in the image, the Things entity is used to display the location on the monitor’s static map as well. To do this, we retrieve the relevant data from the alarm via the flow and feed it into Things via Create entry. Details on the entities and how to create them can be found here. Under Entity ID, you specify theFew readers

• Elements of the flow - Create event

  The Create event element allows you to open an event automatically. Opening an event does not trigger an alarm. This additionally requires the use of the Trigger alarm element. Configuration 1️⃣ Each new event requires a name. This can be defined in the input field for the name of the event. Via the input function (rectangular symbol) the name can also be obtained automatically from previous elementsFew readers

• Elements of the flow - Cron Trigger

  The cronjob triggers a flow according to a schedule defined by the cronjob expression. This allows processes in GroupAlarm to be automated at specified times. A classic example of such a process is a regular test alarm. 💡 The cronjob for the flow can be added to your organisation via the Automated tasks extension under Admin ⇾ Extensions. Configuration 1️⃣ In the schedule input field, specify the cron job expression to be executed. The expression contains all information regardingFew readers

• Elements of the flow - Delete entry (Things)

  You can use the ‘Delete entry’ function to delete data entries in an entity in Things. To do this, you will need the ID of the relevant entry. You can find this at the end of the URL when you edit the data in the entity. The ID should look similar to the one shown in the screenshot. 💡 Further information on Things is available here. ![](https://storage.crisp.chat/users/helpdesk/website/-/9/1/f/e/91fefd8b4b0ac000/appgroupaFew readers

• Elements of the flow - DWD weather warnings

  The trigger DWD weather warning starts a flow when the German Weather Service issues a weather warning that meets the defined criteria. The following objects can be used in the further course of the flow: Internal alert ID ID of the affected region Name of affected region State State abbreviation Start time End time Weather warning Warning level Event name Headline Description Instructions ⚠️ The objects contain data directly from the German Weather Service. ItFew readers

• Elements of the flow - email received

  The email received element can be used to start a flow when an email is sent to the email address generated in the element. Configuration 1️⃣ The email address to which the email can be sent is created automatically by the system and can be taken from here. 2️⃣ Email addresses can be entered in the input field for the authorised senders, which are then used as the only authorised senders. In addition to the manual entry of email addresses, participants can also be selected. The email adSome readers

• Elements of the flow - Event closed

  The element Event closed starts a flow as soon as an event has been closed in the organisation. An event can be closed manually or automatically via a flow. See the element Close event. With the exception of the name, which can be optionally assigned to the element, no configuration is necessary.Few readers

• Elements of the flow - Event triggered

  The trigger element Event triggered starts a flow as soon as an event has been created in the organisation. Among other things, events are created automatically, when an alarm has been triggered. Each alarm must be within an event. With the exception of the name, which can be optionally assigned to the element, no configuration is necessary.Few readers

• Elements of the flow - Format alarm

  The Format alarm element can be used to summarise alarm details in a character string so that they can be used later on during the flow. The element is used in particular to output the number of acknowledgements. For example, these can be sent as an e-mail with a time delay using the Send e-mail element. The other details available for selection, such as Start time, Event etc., can alteFew readers

• Elements of the flow - HTTP Client

  The HTTP Client allows you to submit HTTP requests. 💡 The HTTP Client requires basic knowledge of handling HTTP requests. Configuration 1️⃣ The HTTP method selection field allows you to specify the desired HTTP method. 2️⃣ The URL can either be entered manually or taken from previous elements using the input function (rectangular symbol on the left). The element Merge strings is suitable for this. 3️⃣Few readers

• Elements of the flow - HTTP trigger

  The HTTP trigger triggers a flow when an HTTP call is made to the URL generated in the element. ⚠️ The use of the HTTP trigger and in particular the optional components requires knowledge of URL and query strings. Configuration 1️⃣ The URL that must be called to start the flow can be found in the field highlighted in blue. 2️⃣ Optionally, further information can be transmitted with the URL. In the selection field for the input, you can specify whether this information is to be obtainedFew readers

• Elements of the flow - IMAP Email Trigger

  The IMAP Email Trigger can be used to start a flow when a new email is received in the specified mailbox. The mailbox itself is configured under Admin → Connections. You can find the documentation on IMAP connections here. In the trigger, you then simply need to select the relevant connection.Some readers

• Elements of the flow - JSON parser

  The JSON Parser can be used to link data from a JSON object with variables in GroupAlarm. The variables can then be used in subsequent functions of the flow. The use of the JSON Parser requires knowledge of handling JSON objects. Configuration 1️⃣ The JSON object from which the data is to be retrieved is specified in the JSON:Input function. This can also be retrieved from previous elements, such as the HTTP trigger. 2️⃣ The variable name to be used for the data in GroupAlarm iFew readers

• Elements of the flow - JSON string

  The JSON String element can be used to create a JSON string as part of the flow. Configuration 1️⃣ The input field allows you to map the JSON string. To do this, you can define variables similar to the Merge strings element, which are then filled with corresponding values from the flow. The variables must be escaped with % before and after the variable name. 2️⃣ This is where the variables are filled. Data from previous elements can be retrieved via the input function (rectangular sFew readers

• Elements of the flow - Load alarm

  With the Load Alarm element, alarm details can be loaded during the runtime of a flow. In this way, updated details can be retrieved. An example of this would be whether an alarm was successful. Configuration For configuration, only the alarm ID is required. This can be obtained from previous elements via the input function (rectangular symbol).Few readers

• Elements of the flow - Load entry (Things)

  You can use ‘Load entry’ to load data entries into an entity in Things. The data can then be processed later in the flow. To do this, you will need the ID of the relevant entry. You can find this at the end of the URL when editing the data in the entity. The ID should look similar to the one shown in the screenshot. 💡 Further information on Things is available here. ![](https://storage.crisp.chat/users/helpdesk/website/-/Few readers

• Elements of the flow - Merge strings

  The merge strings element is used to combine certain results from previous elements or simple text into a new string. This merged string can then in turn be reused as a value in subsequent elements. 1️⃣ Input field In the input field, the actual joining of the strings takes place. For this purpose, variables can be defined by entering them as text and masking them with % characters before and after the variable name (%Variable%). In addition to variables, simple text can also be used here to cSome readers

• Elements of the flow - MQTT trigger

  Using the MQTT trigger, you can start a flow when an MQTT connection is addressed. The connection itself is configured under Admin → Connections. You can find the documentation on MQTT connections here. In the trigger, you simply need to then select the relevant connection and the defined topics.Few readers

• Elements of the flow - Pager dead man's switch

  The trigger Pager dead man's switch triggers a flow when the dead man's switch button on a pager triggers. This then allows you to take further steps, such as triggering an alarm. The trigger also supports the transmission of geo-coordinates, which makes it easier to locate the person concerned. Details of the pagers supported by GroupAlarm can be found here. 💡 If no pager is explicitly entered in the input field for the pager, the function aFew readers

• Elements of the flow - Pager emergency call

  The trigger Pager emergency call triggers a flow when the emergency call button on a pager is pressed. This then allows you to take further steps, such as triggering an alarm. The trigger also supports the transmission of geo-coordinates, which makes it easier to locate the person concerned. Details of the pagers supported by GroupAlarm can be found here. 💡 If no pager is explicitly entered in the input field for the pager, the function automFew readers

• Elements of the flow - PGP decyrption

  The PGP decryption element allows you to decrypt data that has been encrypted with PGP. If, for example, you receive a PGP-encrypted email, you can decrypt it and then continue to use the data received in the flow. The function requires a private key and, if necessary, a password that matches the public key used to encrypt the incoming email.Few readers

• Elements of the flow - Position Change

  The Position Change trigger starts a flow when the position of a unit changes. This allows you to transfer the position of a unit to external systems via a flow, for example. The trigger outputs all the important data of a unit as a result, such as ID, status or position. This data can then be used in the further course of the flow.Few readers

• Elements of the flow - Search event

  The Search event element can be used to find existing events that originate from previous flow executions, for example. If an event is found, it can be used in the further course of the flow. This way, it is possible to check whether an event already exists with the same event name. If this is the case, further alarms could be triggered in the existing event instead of creating a new one. Configuration 1️⃣ The Search by ... selection field can be used to specify whether the event to bFew readers

• Elements of the flow - Send a message to pager

  The element 'Send a message to pager' allows you to automatically transmit a message to a pager. In this way, for example, additional information can be transferred to the emergency services. Configuration 1️⃣ In the input field for the pager, you can specify the device that is to be addressed. ⚠️ Note that pagers must have been added in the pager management beforehand. 2️⃣ The message to be sent can then be specifiedFew readers

• Elements of the flow - Send email

  The element Send email allows you to automatically send an email from within the flow. For example, the alarm details or the alarm report for an alarm can be sent. Configuration 1️⃣ In the input field for the recipient, you can add participants who will then receive the e-mail to the e-mail address stored in the system. Alternatively, e-mail addresses that do not exist in GroupAlarm can be stored directly. 2️⃣ The input field for the subject defines the subject of the e-mail. As an e-maSome readers

• Elements of the flow - Send fax

  The element Send Fax allows you to send a PDF as a fax from the flow. An example would be to send the alarm details. These can be included via the element Merge strings. Configuration 1️⃣ One or more phone numbers can be stored in the input field for the recipient. ⚠️ Please note the correct format of the phone number. See the example below the input field. 2️⃣ In the input field for the PDF, eitherFew readers

• Elements of the flow - Send messenger message

  The send messenger message element allows you to automatically send a message to the Messenger of the GroupAlarm app. This way, for example, additional information can be transferred to the emergency personnel. Details about the Messenger and the individual rooms can be found here. Configuration 1️⃣ The selection field for the room allows you to select a permanent messenger room in which the message is to be sent. 2️⃣ As an alSome readers

• Elements of the flow - Set unit position

  The Set unit position element allows you to easily set the position of units automatically via a flow. 1️⃣ The Use external unit ID function allows you to address the unit via its External ID. The External ID can be specified when configuring the unit. When this function is activated, the input field described in point 2️⃣ changes to an input field for the External ID. 2️⃣ In the unit selection field, select the unit for which the poFew readers

• Elements of the flow - Set unit status

  The Set unit status element allows you to easily set the status of units automatically via a flow. 1️⃣ The Use external unit ID function allows you to address the unit via its External ID. The External ID can be specified when configuring the unit. When this function is activated, the input field described in point 2️⃣ changes to an input field for the External ID. 2️⃣ In the unit selection field, select the unit for which the statusFew readers

• Elements of the flow - Status change

  The Status change trigger starts a flow when the status of one of your units changes. Details on the status of units can be found here. It is not necessary to configure the trigger. An application example in combination with the Check for string element would be an automated message to the responsible departments when a unFew readers

• Elements of the flow - Tag triggered

  The trigger element Tag triggered can be used to start a flow automatically when a defined tag is triggered in the parent organisation. 💡 The tag does not have to be defined as an incoming tag in a scenario. Configuration 1️⃣ In the selection field for the incoming tag, you can define the tags for which the flow is to start. It is possible to select several tags. The flow starts as soon as one of these tags is triggered. ![](https://storage.crisp.chat/users/helpdesk/website/91fefd8bSome readers

• Elements of the Flow - Text Parser

  The text parser allows you to process character strings. Values can be extracted from the character string and saved as variables, which can then be used later in the flow. For example, a certain passage can be filtered out of the text of an e-mail in order to be able to use it later as an alarm text when an alarm is triggered. Regular expressions are available as a tool for extracting the appropriate passagesFew readers

• Elements of the flow - Trigger alarm

  The element Trigger alarm, triggers an alarm in the organisation in which the flow is executed. Configuration. Basic configuration of the alarm. 1️⃣ Trigger in an existing event: By default, each new alarm also automatically creates a new event. This function allows you to trigger an alarm in an existing event. Thus, no new event is then created when the alarm is triggered. Instead of the event name, it is mandatory to enter the event ID. Only in this way can a unique assignment be maSome readers

• Elements of the flow - Trigger tag

  The element Trigger tag allows the automated triggering of tags and the associated scenarios of the sub-organizations. The tag that is to be addressed must exist in the organization in which the flow is executed. Details about tags can be found here. Configuration 1️⃣ The tag selection field allows you to specify the tag. As an alternative to selecting the tag directly, you can use the input function (rectangular icon) to get the ID of the tag from previous elements. 2️⃣ The input fielFew readers

• Elements of the flow - Waiting

  The Waiting element is used to force a pause in the flow. The flow then remains in the Waiting element for the defined period of time and only executes the subsequent elements afterwards. Examples for the use of the Waiting element would be the automated closing of events or time-delayed notifications to third parties such as press representatives. Configuration 1️⃣ The amount of time the flow should stay in the element can be defined in seconds. ![](https://storage.crisp.chat/users/helpdFew readers

• Elements of the flow - WDX3 Trigger

  The WDX3 Trigger starts a flow when an Operation Service event is received from ISE Cobra. To be able to use the trigger, you must first establish a connection to the respective server under Admin ⇾ Connections. How to do this is described in the following article. 1️⃣ You can name the triggers using the Name field. This can be particularly helpful if you are using multiple connections and therefore multiple flows with differentFew readers

• Elements of the flow - Websocket Trigger

  With the Websocket Trigger, a flow can be started as soon as new data is received via a Websocket interface such as KATSYS. The received data can then be further processed, e.g. with a parser, to trigger alarms in the organisation. Configuration 1️⃣ Defines the URL of the interface. 2️⃣ Via Add header-field, header information can be added, such as an API token for authentication. 3️⃣ In addition to the header fields, own CA certificates as well as a client certificate including key caFew readers

• Elements of the flow - XML parser

  The XML parser can be used to process XML input and save the data in variables, which can then be used later in the flow. The use of the XML parser requires knowledge of XML objects. Configuration 1️⃣ The XML object to be used for processing can be specified in the XML: Input function. This can be obtained from previous elements. 2️⃣ The book symbol on the right-hand side can be used to insert templates that already contain predefined variables. 3️⃣ To define a variable, the naFew readers

• Elements of the flow

  Trigger Triggers are events that can start a flow. Name Description Alarm triggered This trigger starts a flow when an alarm has been triggered in the organisation. Alarm closed This trigger starts a flow when an alarm in the organisation has been closed. Cron trigger | This trigger startsPopular

• Elemets of the flow - Conference room

  The Conference Room element allows you to manage your conference rooms automatically to a certain extent. This enables you to activate or deactivate a specific conference room, set a PIN, and forward the dial-in details to your participants, for example, as the flow progresses. 💡 Further details on conferences can be found here. 1️⃣ In the Room name section, select the conference room you wish to manage. Using the input functFew readers

• ELS: iSE-Cobra 4

  ELS: iSE-Cobra 4 This module is an optional extension and must be activated first. In addition to the webin.php interface, GroupAlarm can also be used with the mission control system iSE-Cobra 4 via the WDX3 interface. For this, you have to specify a login server, generate client certificates as well as create corresponding service credentials. Only then can a secure connection to the ELS be established. In addition, you must configure several kSome readers

• Event severity

  The Event severity in GroupAlarm allows you to define the criticality of an event. To do this, you can define under Configuration → Alerting → Severity levels up to 10 different severity levels in the organisation settings. For optimum differentiation, you can name each severity level individually and assign a suitable icon and colour. The name and icon are then displayed to participants in the alarm, for example, as a correspondingly coloured badge. 💡 To add an icon, click on the plaFew readers

• Extentions

  GroupAlarm can be supplemented with additional functions in the area of alerting and administration within your organisation through extensions. These extensions allow you to expand GroupAlarm according to your personal needs without overloading your interface with unnecessary functions. 💡 Extensions can be added under Admin → Extensions. There you will also find a list of all active extensions in your organisation. To add an extension, please select the button of the same name. You will theSome readers

• Flow example - Close event

  To avoid having to close events manually, this can be done with a simple flow that closes events automatically after a set time. The structure of the flow for the automated closing of events consists of the trigger element Event triggered, a Waiting element and the [Close event](https://docs.groupalarm.com/en/aFew readers

• Flow example - Send messenger message

  A flow can be used to automatically send messages to the app's messenger. In our example, we send a message with additional information to an event-related messenger room. Other triggers such as Email received or [DWD weather warning](https://docs.groupalarm.com/en/article/elements-of-the-flow-dwd-weather-warSome readers

• Flow example - Send report by e-mail

  With the help of a flow, the alarm details or the final report for an alarm can be sent automatically as a PDF by e-mail. In our example, we use the final report with the complete feedback from the participants. This assumes that the trigger element Alarm closed is used, as the final report is only created when the alarm is closed. If only the alarm details are to be sent, [Alarm triggered](httFew readers

• Flow export / import

  To make work easier when interacting with several organisations, it is possible to export a flow and then import it again in another organisation. ❗️ Please note that personal information is also exported during an export. Therefore, before exporting, make sure that the flow only contains information that you actually want to share. 1️⃣ To export a flow, please click on the three dots on the right side of the flow in the flow overview (Picture 1). The corresponding flow will then be avaiFew readers

• Flow functions

  Flow functions Currently, the following functions are available within a flow: Triggers an alarm with the configured resources. Format the details of an alarm with the configured string. ![Load alarm](https://storage.crisp.chat/users/Few readers

• Flow insights / Error diagnosis

  The insights provide you with information about the individual runs of a flow. This makes the Insights ideal for error analysis in the event of undesirable behavior in a flow. You can access the insights from the overview of the flows via the three dots on the right of the respective flow (see "Introduction flows"). Or alternatively from the Edit view of a flow via the "Flow Insights" button in the upper rigFew readers

• Flow Insights

  Flow Insights The insights of a flow contain all triggered events of a flow. These are saved with the start and end time and show whether the execution of the flow was successful. Use the right button to access the live view of the entry. Within the live view, you can see which functions theFew readers

• Flow list

  Flow list Within the flow list, you have a direct overview of the configured flows of the organization. In the left column with the title "Valid" you can see whether the respective flow is valid. Only a valid flow will be executed. In the column with the trigger icon, you can see the respective trigger of the flow. On the right, you can use the context menu to edit or delete the flow or access tFew readers

• Flow Triggers

  Flow Triggers Flow triggers are events that can start a flow. The following flow triggers are available: This trigger starts a flow when an alarm has been raised in the organization. This trigger starts a flow when an alarm in the organization has been closed. ![DWD weathFew readers

• Flows

  The flows in GroupAlarm are a powerful tool for depicting and automating individual functions and processes. From the automated sending of reports or messenger messages to the connection of interfaces, many things are possible. The individual elements of the flow give you the flexibility you need. If you have an idea for a function in GroupAlarm, it is quite possible that it can be realised with the flows. Table of contents [Introduction FlowPopular

• GroupAlarm Cockpit - Alert Units

  The Alert Units module allows you to flexibly alert one or more units simultaneously. ⚠️ The following permissions are required for this module: Create rights for the Alarms service, Read rights for the Events service, and Read rights for the Units service. Details on permissions can be found here. 1️⃣ The units can be marked for triggering. It is possible to select multiple units. 2️⃣ In the input field for the evFew readers

• GroupAlarm Cockpit - Incident log

  The Incident Log module in the GroupAlarm Cockpit displays the incident log for your open and closed events. You can also create entries directly for the incident log of an open event. ⚠️ The following permissions are required for this module: Read, Create, Edit and Delete rights for the Incident Log service and Read rights for the Events service. Details on permissions can be found here. ![](https://storage.crispFew readers

• GroupAlarm Cockpit - Participants

  The Participants module gives you an overview of all participants in your organisation. ⚠️ The following permissions are required for this module: Create or Edit rights for the Participants service and Read rights for the Labels service. Details on permissions can be found here. 1️⃣ Participants are grouped according to status. By switching to the corresponding tab, all participants with this status are listed. In addFew readers

• GroupAlarm Cockpit - Quick-Actions

  The Quick Actions in the GroupAlarm Cockpit allow you to trigger predefined alarms with just a few clicks. This also allows people without any special prior knowledge to trigger specific alarms. Details on configuring Quick Actions can be found here. ⚠️ The following permissions are required for this module: Create rights for the Alarms service. Details on permissions can be found [here](https://docs.groupalarm.com/en/artFew readers

• GroupAlarm Cockpit - Units

  The Units module provides you with a convenient overview of all your units in the respective organisation. On the one hand, you can display the units in a list showing the unit name, external ID and status of the unit. On the other hand, you can display your units on a map view, which shows the status of the units as well as their current position. The position of the unit can only be determined if it is stored in the system accordingly. This can be done either manually under Configuration ⇾Few readers

• GroupAlarm Cockpit

  The GroupAlarm Cockpit replaces the GroupAlarm Quick Actions App and provides a separate interface, especially for decision-makers in your organisation. The Cockpit consists of various modules that can be activated for the respective participants through authorisations. The basic functions of the GroupAlarm Cockpit are available free of charge as standard. This includes triggering quick actions and alerting units. In addition to the standard functions, the GroupAlarm Cockpit offers additional moFew readers

• GroupAlarm - PNA-11

  GroupAlarm PNA-11 allows your staff to trigger an SOS alarm at the touch of a button in the GroupAlarm PNA-11 app. This alarm is then immediately forwarded to the designated alarm groups. PNA-11 is an extension that you can add via Admin → Extensions. The free basic version already allows you to trigger SOS and voluntary alarms. Additional features such as inactivity alarms, fall detection and indoor tracking are part of PNA-11 Pro, which you can add via Admin → PNA-11. ⚠️ You can coFew readers

• GroupAlarm Things

  Things in GroupAlarm acts as a kind of database, allowing you to store information within GroupAlarm in order to trigger specific processes. For example, alarm templates can be triggered when data changes. The most prominent example of this is the PNA function in GroupAlarm, which collects information from the GroupAlarm PNA App so that alarms can then be triggered. This article focuses solely on configuring Things in the GroupAlarm WebApp. Further background information and examples of how to uFew readers

• Hotline

  💡 This module is an optional extension and must be activated first. With GroupAlarm you can start, manage and monitor a dynamic first responder hotline in a few steps. How it works You create a new hotline and automatically get assigned a phone number from your local area network. You now assign any number of agents to this hotline in the form of subscribers from your organization. These agents maintain their phone numbers tSome readers

• IMAP Trigger

  Configure flow: IMAP Trigger With the IMAP Trigger, you trigger a flow when an e-mail is received in the configured mailbox. The following information is available for the following functions in the flow: Internal ID ID of the e-mail message Timestamp of processing Subject Sender Recipient Time stamp of the e-mail Body (text) Body (HTML) Configured attachments In order to use attachments in subsequent functions, you must explicitly provide them with a variable. To do thFew readers

• Incident Log / Guard Book

  Although the Incident Log and the Guard Book are two different functions, they share the categories in which entries can be created. Therefore, this article will discuss both functions. The Guard Book is primarily used to document general processes, while the Incident Log is intended to document duty-related processes. Entries in the Incident Log can therefore only be made in open events, while entries in the Guard Book can be made at any time. Categories can be created under ConfigurationFew readers

• Inherit flow

  This function allows a flow to be inherited by all connected sub-organisations. The structure of the flow cannot be adapted by the inheriting sub-organisations. However, you have the option of releasing certain parameters for editing as part of the configuration. In the Insights of an inherited flow, you can also view the executions of the sub-organisations. This allows you to determine at a glance whether the flows in the sub-organisations are working as desired. Resources such as participantFew readers

• Inherit Flows

  Inherit Flows If your organization has further sub-organisations, you can inherit configured flows to them. The configuration you have made in the inheriting organization remains intact and cannot be overwritten by an inheriting organization. However, administrators of the inheriting organizations can see a preview of the flow. To inherit a flow to sub-organisations, select the button 'Inherit' within the edit mask on the right and finally click on 'SAVE'. As the resources - e.g. labelsFew readers

• Introduction Flows

  Introduction In order to create or edit a flow, the appropriate administrative permissions for the service flows are required. As an organisation owner or organisation administrator, these permissions are automatically available. Under the item Admin ⇾ Flows you will get an overview of all existing flows. Using the sliders on the left side, the flow can be switched on or off. Disabled fSome readers

• Labels - Coverage

  The coverage helps you monitor operational readiness and gives you an overview of the current availability of your participants even before an alarm is triggered. The coverage is based on the minimum number of participants required per label. An optional input field is available for this purpose in the configuration of labels and smart labels. Participants who are assigned to the respective label and are considered available globally/organisation-specifically are considered available. A label tFew readers

• Manpower report

  The manpower report clearly shows the personnel structure that can be expected during an operation. You can choose which labels should be displayed per number of helpers. This helps you to get an overview of the additional labels or qualifications that participants bring with them in the event of a large-scale alarm. This makes it easier for you to change plans during an operation, for example, if the situation requires it. The manpower report can then be displayed, for example, on the GroupAlarFew readers

• Messenger

  Messenger GroupAlarm Messenger allows direct and secure communication between the users of an organization via the mobile apps. By default, each organization gets a room with the same name, which contains all users of the organization and is automatically kept in sync with them. Dedicated rooms Dedicated rooms are ideal to give subgroups, teams, or committees a simple communication channel. The overview of all rooms is located in the menu under "Administration" > "Messenger" andPopular

• Monitor - Panel Active Alarms

  The Active alarms panel shows you the active, or more precisely, current alarms of your organisation. You can also optionally display the active alarms of your sub-organisations. 1️⃣ In addition to a title for the panel, you can adjust the font size and colour of the font and background for optimum display on your monitor. 💡 You can find information on the advanced formatting options here. 2️⃣ The `ForFew readers

• Monitor - Panel Active pagers

  The Active pagers panel shows you the total number of active pagers in your organisation. You can adjust the font size and font colour as well as the background colour for optimum display on your monitor. The default background colour is green. 💡 You can find information on the advanced formatting options here. ![](https://storage.crisp.chat/users/helpdesk/website/-/9/1/f/e/91fefd8b4b0ac000/monitoraktivFew readers

• Monitor - Panel Address

  The Address panel shows you the address that was transferred during the current alarm. In addition to various options for customising the panel, a filter is also available which allows you to filter the displayed text using regular expressions. The RegEx (.*), shown in the image, for example, removes the country name from the displayed text for better clarity. Further details on the topic of regular expressions can be found via the link below the input field. 💡 You can find information onFew readers

• Monitor - Panel Alarm message

  The Alarm message panel displays the alarm text of the current alarm. In addition to various options for customising the panel, a filter is also available which allows you to filter the displayed text using regular expressions. Further details on the topic of regular expressions can be found via the link below the input field. 💡 You can find information on the advanced formatting options here. ![](httpsFew readers

• Monitor - Panel Alarm start time

  The Alarm start time panel shows you the start time of the last current alarm. 1️⃣ For optimum graphical display on the screen you are using, you can adjust the font size and font colour as well as the background colour. 💡 You can find information on the advanced formatting options here. 2️⃣ You can freely configure the date format using the input field for the format. Details on the possible options cFew readers

• Monitor - Panel Appointments

  The Appointments panel displays the next upcoming appointments clearly on the monitor. 💡 To be able to use appointments in GroupAlarm, you must first add the Dates and reminders extension under Admin ⇾ Extensions. 1️⃣ In addition to a title for the panel, you can adjust the font size and colour of the font and background for optimal graphical display. 💡 You can find information on the advanced formatting options [here](https://docs.groupalarm.com/en/article/edit-monitor-6fw9kh/#6-formatFew readers

• Monitor - Panel Date

  The Date monitor panel shows you the current date and time. 1️⃣ You have the option of adjusting the formatting of the background and the font to improve the graphical display on different screens. 💡 You can find information on the advanced formatting options here. 2️⃣ You can also customise the format of the date. Details on the different formats can be found [here](https://docs.groupalarm.com/en/artiFew readers

• Monitor - Panel Event

  You can use the Event panel to add the event name to the monitor as text. In addition to options for customising the panel, a filter is also available which allows you to filter the displayed text using regular expressions. Further details on the topic of regular expressions can be found via the link below the input field. 💡 You can find information on the advanced formatting options here. ![](https://sFew readers

• Monitor - Panel Guard Book

  The Guard Book panel allows you to display the entries in your Guard Book on the monitor. In addition to the option to customise the formatting in order to display the panel optimally on your screen, the number of entries displayed can be defined individually. In addition, you can choose whether system events such as the transfer of write access and deleted entries should be displayed. 💡 You can find information on the advanced formatting options [here](https://docs.groupalarm.com/en/articlFew readers

• Monitor - Panel Headline

  The Headline panel allows you to provide the monitor with a clear headline. You can adjust the font colour and font size as well as the background colour for better display. 💡 You can find information on the advanced formatting options here.Few readers

• Monitor - Panel iFrame

  The iFrame Panel allows you to display external content from a URL on your monitor. A common application example is the insertion of a monitor or parts of a monitor from another organisation. 💡 All adjustments to the panel are only applied when the editing view is exited using the Save button. 1️⃣ You can add a heading to the panel using the input field for the title. The font colour of the heading and the background colour of the panel can be adjusted for visual design purposes. 💡 YouFew readers

• Monitor - Panel Inactive pagers

  The Inactive pagers panel shows you the total number of inactive pagers in your organisation. For optimum display on your monitor, you can adjust the font size and font colour as well as the background colour. By default, red is already set as the background colour. 💡 You can find information on the advanced formatting options here. ![](https://storage.crisp.chat/users/helpdesk/website/-/9/1/f/e/91fefd8Few readers

• Monitor - Panel Incident Log

  The Incident Log panel allows you to display the entries in your incident log on the monitor. In addition to the option to customise the formatting in order to display the panel optimally on your screen, the number of entries displayed can be defined individually. In addition, you can choose whether system events such as the transfer of write access and deleted entries should be displayed. 💡 You can find information on the advanced formatting options [here](https://docs.groupalarm.com/en/arFew readers

• Monitor - Panel List of participants

  The list of participants provides you with an overview of your participants and their availability, including the assigned labels. 1️⃣ You can adjust the size and colour of the font and background to optimise the graphic display of the panel on your monitor. 💡 You can find information on the advanced formatting options here. 2️⃣ If you have a large number of labels, it can be helpful to filter the labeFew readers

• Monitor - Panel Manpower report (Alarm)

  The Manpower report for alarms panel shows you the Manpower report for the current alarm. The Manpower report provides a clear overview of the personnel structure to be expected for a deployment. To do this, the participants and their labels must be assigned to the corresponding positions beforehand. The Manpower report is configured under Configuration ⇾ Participants ⇾ Manpower report. 💡 The extension of the same name is required for the Manpower report. This can be added under Admin ⇾ ExtenFew readers

• Monitor - Panel Manpower report (Event)

  The Manpower report for Events panel shows you the Manpower report for the current Event. The feedback from all alarms is summarised in the respective event. The Manpower report provides a clear overview of the personnel structure to be expected for a deployment. To do this, the participants and their labels must be assigned to the corresponding positions beforehand. The Manpower report is configured under Configuration ⇾ Participants ⇾ Manpower report. 💡 The extension of the same name is reqFew readers

• Monitor - Panel Map

  You can use the Map panel to display a map section with the location of the current alarm. The prerequisite for this is that the location is transferred with the address and coordinates when an alarm is triggered. 💡 All adjustments to the panel are only applied when the editing view is exited using the Save button. 1️⃣ The input field for the title allows you to add a heading to the panel. The font color of the heading and the background color of the panel can be adjusted for the visual deFew readers

• Monitor - Panel Negative feedback

  The Negative feedback panel shows you the number of participants who have acknowledged negative feedback for the current alarm. The size and colour of the text and the background colour can be adjusted for optimum display. 💡 You can find information on the advanced formatting options here. ![](https://storage.crisp.chat/users/helpdesk/website/-/9/1/f/e/91fefd8b4b0ac000/monitornegativerueckmeldungene_joFew readers

• Monitor - Panel Open feedback

  The Open feedback panel shows you the number of participants who have not yet acknowledged the current alarm. The size and colour of the text and the background colour can be adjusted for optimum display. 💡 You can find information on the advanced formatting options here.Few readers

• Monitor - Panel Participating Organisations

  The Participating organisations panel can show you the alarmed units with status and feedback from several of your organisations. The prerequisite for this is that the organisations are all in the same organisational structure. In addition, the events of the alarms must be provided with the identical external ID in all organisations. The external ID can be transferred via API interface or via flow using the [Few readers

• Monitor - Panel Positive feedback

  The Positive feedback panel shows you the number of participants who have acknowledged the current alarm positively. The size and colour of the text and the background colour can be adjusted for optimum display. 💡 You can find information on the advanced formatting options here.Few readers

• Monitor - Panel Recent Alerts

  The Recent Alerts panel shows you a list of your organisation's most recent alarms. This also includes alarms for which the events have already been closed or even archived. 1️⃣ In addition to a title for the panel, you can adjust the font size and colour of the font and background for optimum display on your monitor. 💡 You can find information on the advanced formatting options here. 2️⃣ The FormatFew readers

• Monitor - Panel Static Map

  You can use the Static map panel to add a map of a fixed location to your monitor. 💡 All adjustments to the panel are only applied when the editing view is exited using the Save button. 1️⃣ The input field for the title allows you to add a heading to the panel. The font color of the heading and the background color of the panel can be adjusted for the visual design. 💡 You can find information on the advanced formatting options [here](https://docs.groupalarm.com/en/article/edit-monitor-6Few readers

• Monitor - Panel Table

  The Table panel allows you to display data in table form on the monitor. The table itself must be created and filled via the GroupAlarm API interface. 💡 The use of the GroupAlarm API interface requires knowledge of how to use Rest API interfaces. 1️⃣ In addition to a title for the panel, you can adjust the font size and colour of the font and background for optimum display on your monitor. 💡 You can find information on the advanced formatting options [here](https://docs.groupalarm.com/eFew readers

• Monitor - Panel Text area

  The Text area panel allows you to display a simple, fixed text on the monitor. This can be used to display general information or announcements on the monitor, for example. 1️⃣ In addition to a title for the panel, you can adjust the font size and colour of the font and background for optimum display on your monitor. 💡 You can find information on the advanced formatting options here. 2️⃣ You can insertFew readers

• Monitor - Panel Unit feedback

  The Unit feedback allows you to display the most important details of the alerting of units on the monitor. By default, the panel shows you the name of the alerted unit and the participants with their feedback. If available, the Unit status is also displayed. The unit feedback only shows you data when a unit is alerted. If individual labels or participants are alerted, the feedback is not displayed. 1️⃣ InFew readers

• Monitor - Panel Unit overview

  The Unit overview panel allows you to clearly display the units of your organisation with their respective status. 1️⃣ To improve the graphical display of the panel on your monitor, you can adjust the size and colour of the font and background. 💡 You can find information on the advanced formatting options here. 2️⃣ The displayed units can be narrowed down using Unit filter. Only those units whose naFew readers

• Organisation settings - Alarm settings

  Under the Alarm settings, you can define general settings for the alarm process. 1️⃣ You can use the Participants booked in an event can be alerted again function to specify that participants are always alerted, even if they are bound in an open event. If this setting is deactivated, participants are not available for further alarms if they have given a positive response in an open event. This means that participants who are in an operation are not alerted unnecessarily. The participantsFew readers

• Organisation settings - Avatar

  You can give your organisation a personal touch with the avatar. For example, you can use your organisation's logo or a picture of your fire station. Among other things, the avatar is displayed in the GroupAlarm App for alarms.Few readers

• Organisation settings - Data retention period

  By setting up a data retention period, old events can be completely removed from GroupAlarm after a specified period of time. To do this, set the retention period to the desired number of months. You can choose between 1 / 3 / 6 / 12 / 18 / 24 months. The deletion is documented in the audit log. By default, no period is selected, and no data is deleted. ❗️ The deletion is irrevocable and affects all data associated with the event, such as alarms including feedback, PDF reports, incident logFew readers

• Organisation settings - Delete

  Deleting an organisation completely removes the organisation and all stored data from GroupAlarm. To delete an organisation, the following three conditions must be met: The organisation must have been cancelled beforehand. You can perform the cancellation under Admin ⇾ Billing. Details can be found here. The last billing period after the cancellation must have elapsed. The organisation must not have any affiliatedFew readers

• Organisation settings - Email settings

  The Email settings allow you to customise the appearance of all emails sent by your organisation, such as alarm emails, invitation emails or appointment invitations. To do this, you can change the typical GroupAlarm blue background to a colour that suits your organisation. You can also customise the footer. For example, the data of your organisation, such as name and address, can be used here. 💡 How to add a logo, or more precisely an avatar, to your organisation, which is then also displayFew readers

• Organisation settings - Enable devices

  Under Enable devices, you can activate and deactivate the devices available for alerting participants globally for your organisation. Deactivating can be useful, for example, if you want to ensure that no additional costs are incurred for sending SMS or calls in the event of alerts. All devices are activated by default. ⚠️ The settings you make only affect the devices of participants for your organisation. In other organisations, participants can continue to use the full range of their devFew readers

• Organisation settings - Flow notifications

  Under Flow notifications, you can specify people who should be notified if the execution of a flow fails. This is particularly helpful if you trigger an alarm via the flow. The people receive an email containing a direct link to the insights of the corresponding execution. In the input field for Recipient, you can either search for and insert participants or enter the email addressesFew readers

• Organisation settings - Invitations

  You can use the settings for Invitations to make adjustments that affect the process of inviting participants to your organisation. To better protect the security of your organisation's data from unauthorised access, you have the option of obliging the participant to set up two-factor authentication for their personal user account. It will then not be possible for the participant to join witFew readers

• Organisation settings - Language

  You can choose from various languages for your organisation. The language of your organisation has an effect on the language of your invitation emails, for example. However, it has no effect on the language in which the GroupAlarm WebApp is displayed in your browser. This is solely dependent on your personal language settings, which you can customise in your profile.Few readers

• Organisation settings - Location

  The location of an organisation is used to calculate the travel time of the participants in the event of a positive response. It is therefore best to select the location of your organisation, e.g. your station. ⚠️ The calculation of the journey time requires that the participants use the GroupAlarm App and share their location. The location can be specified via the input field for Address. The coordinates are then added automatically. ![](https://storage.crisp.chat/users/helpdesk/websiteFew readers

• Organisation settings - Organisation

  The name and description of your organisation will help you and your participants to identify the organisation. This is particularly useful if several organisations are used. The name of the organisation is displayed in many places in GroupAlarm. Examples of this are the GroupAlarm App, alarms or appointment invitations.Few readers

• Organisation settings - Override escalation

  By default, participants define the escalation of their devices themselves in their profile. With Override escalation, you can override this participant-specific escalation explicitly for your organisation. ⚠️ As long as an escalation has been defined in the organisation settings, this always overwrites the participant's escalation for alarms in this organisation. 1️⃣ The available devices are listed under `Set esFew readers

• Organisation settings - Override tag trigger

  💡 The setting Override tag trigger is only visible if you have added the extension Alerting of sub-organisations under Admin ⇾ Extensions. By default, an alarm via tag is triggered with the alarm text that was transferred in the parent organisation. If you want to adapt this alarm text for certain organisations, you can store a fixed text in the organisation settings of the respective sub-organisation. This text replaces the alarm text that was transferred. This can be useful if, forFew readers

• Organisation settings - Owner

  The creator of an organisation is automatically also the owner. As the owner, you have unlimited rights to the organisation itself and all affiliated sub-organisations. Each organisation must have at least one owner. So if you want to change the owner, you must first add at least one more owner in order to be able to remove the original owner. To add additional owners to an organisation, you can search for a participant using the input field or enter the email address of the person you want toFew readers

• Organisation settings - Permission settings

  Under Permission settings, you can specify that participants can only assign a role to others if they have this role themselves. 💡 Owner and the Organisation Administrator role are not affected by this setting. Information about permissions can be found here.Few readers

• Organisation settings - SMS settings

  With the SMS settings, you have the option of defining a format for the alarm via SMS. You can choose whether the SMS should contain the Event name + Alarm text or just the Alarm text. As SMS messages can have a maximum length of 160 characters for technical reasons, several SMS messages are automatically sent for longer texts. As this is associated with higher costs, you also have the option of truncating the text at 160 characters for both formats. ❗️ If you allow GroupAlarm to liFew readers

• Organisation settings - Time window for feedback

  You can use the Time window for feedback to define the time you want to allow participants to provide feedback on an alarm. If a participant exceeds this time window, they are assigned the status no feedback. Such a participant is then not used to fill positions in the alarm. The time window takes effect when all availabilities of the participant have been alerted. The Time window for feedback therefore also influences when another participant is alerted if you use alerting via `Best effFew readers

• Organisation settings - Time zone

  Time zone allows you to specify the time zone to be used by your organisation. This affects the time specifications for appointment invitations and PDF reports such as alarm reports.Few readers

• Organisation settings - Unit status

  Under Unit status you can define the statuses in which units of your organisation can be present. You have the option of customizing the statuses according to your requirements. A status defined in this way can then be assigned to a unit manually during processing, as part of a flow with Set unit status or automatically via anFew readers

• Pager management

  Pager management This module is an optional extension and must be activated first. In the pager management you can view statistics about your pagers, manage them as well as register new pagers. Under "Statistics" the percentage of availabilities and the number of pagersSome readers

• Pausable Labels

  Labels that can be paused allow participants to manage assigned labels themselves to a limited extent. For example, a participant who has the qualification and the label SCBA can pause this label if he is not in a position to perform the task due to health reasons. He will then not receive any further alarms for the label. Alarms for other labels that have not been paused remain unaffected by this and take place as usual. Setting up and managing pausable labels 1️⃣ When creating or editFew readers

• Permissions

  In the "Permissions" menu, you can configure access permissions and assign them to participants. In addition, you can generate API keys that can be used with third-party systems. Roles In the Roles tab, permission roles can be created and assigned to participants. Such a permission role assigns certain permissions to the various GroupAlarm functions, such as participants, alarms or remote triggering. The default roles Organization owner, Organization Administrator, ParticipantsSome readers

• Quick-Actions

  Use an organization's Quick Actions to quickly trigger a pre-made alert using tags or an alert template with just a few clicks. Note that to use tags within the Quick-Actions, you must have the Alerting sub-organisations extension enabled. Please note the necessary permissions for the configuration and use of Quick-Actions within the organization, if they are to be used - besides the organization administraFew readers

• Quotas

  Quotas An organization's quotas limit the number of times a specific service, such as flows, can be executed. This highly set limit prevents accidental overuse of a service, which can lead to unexpectedly high costs in the billing process. All of your organization's quotas can be found under "AdministratSome readers

• Remote Trigger

  GroupAlarm has the option of triggering an alarm via call or SMS. For this purpose, a phone number has to be activated in the menu Remote Trigger and a triggering PIN has to be defined. Only if the triggering number and PIN match the data stored here, an alarm can be triggered. 💡 This module is an optional extension and must be activated first. Call To create a new trigger, enter the phone number in the format 0044123456789 and select a PIN (min.Some readers

• Staff planning

  Staff planning enables you, as an organisation’s administrator, to schedule your participants according to your needs. Participants have the option of confirming whether they are available during the planned time slots. Finally, as the administrator, you can then decide which participants should be assigned on a binding basis. 💡 Staffing plans are part of the free ‘Shift Plans’ extension, which you can add to your organisation under Admin → Extensions. 💡 Unlike shift plans, staffing plansFew readers

• Status of the GroupAlarm systems

  You can view the status of the individual GroupAlarm systems on the GroupAlarm status page. You can also get a quick overview of the current status within the GroupAlarm WebApp in the bottom left-hand corner.Few readers

• Support

  Support In the support section, you can find all options to contact our customer support. By default, our support staff does not have access to your organization. We can assist you more efficiently with potential problems if you grant our team full access to your system. To do this, click the "Grant Access." buttonSome readers