Android
Android: Geofences
Geofences on Android smartphones
Requirements
To use Geofences on your Android smartphone, your device must be running at least version 2.27.0 of the GroupAlarm app and meet the following requirements:
Google Play Services installed
Permissions granted for accurate location access and background access.
Google Location Accuracy enabled (System Settings Location Location Services).
Important notes
The correct functioning of geofences is always dependent on your smartphonSome readersAndroid: Configure notification settings
Android: Configure notification settings
Notifications are triggered via the alarm channel of the smartphone. We need to ensure that a few settings are dialled in right so that the GroupAlarm app alerts function properly.
Make sure that the alert volume is sufficiently loud. You can adjust the alert volume in your system settings ( "Sound & Vibration" "Volume").
Check whether all the necessary alarm permissions are set in the system settings under "Notifications" "App notiSome readersAndroid: Geo-avalibility
Android: Geo-availability
Requirements
To use Geofences on your Android smartphone, your device must be running at least version 2.27.0 of the GroupAlarm app and meet the following requirements.
Google Play Services installed
Permissions granted for accurate location access and background access.
Google Location Accuracy enabled (System Settings Location Location Services).
Important notes
The correct functioning of the geofences always depends on your smartphone, theSome readersAndroid: App Installation
Android: App Installation
Please refer to the system requirements for our app on Android.
Installation
To install the GroupAlarm app on an Android smartphone, you need to search for GroupAlarm in the Play Store here and install it.
Alternatively, you can use this link.
Set up
For a handy tutorial on this topic, refer to our video tutorial on YouTube:
youtubSome readersAndroid: Set alarm tone
Android: Set alarm tone
Use the default alert tone
To change the alert tone, go to the "Settings" section. Under "Notifications" "Alerting tone" you can choose from 31 predefined tones or your own tone.
Use your own tone
To select your own tone, first download it to your smartphone and make sure that it is in the download directory, for example.
Now open the tone selection in the GroupAlarm App and tap on the item "Add" in the area "My tones". You may first have to allow access toSome readersAndroid: System requirements
Android: System requirements
To be able to use the GroupAlarm App on Android, at least Android version 8.0 (Oreo) must be installed.
We recommend in any case to use the latest version of Android if possible.
To install the app, the Google Play Store must be used.
Beta versions of Android are not supported.
A tutorial on how to update your AndroiSome readersAndroid: No Notification
Android: No notification
If you do not receive a notification even though the alarm can be found in the app under my alarms, this can have various reasons. In this article, we will go through various solutions to the problem.
First, check if there is an issue with the data connection (mobile or Wi-Fi). 2.
Then check the notification settings. You can find the appropriate manual article here.
battery optimization on sSome readersGroupAlarm on Asus smartphones
GroupAlarm on Asus smartphones
Some smartphone manufacturers do not use the basic version of Android, but adapt it to their smartphones. These adapted Android versions can cause problems with our app.
Follow the explanation in this link to find the information necessary to resolve the issue.Some readersAndroid
Android
The GroupAlarm app for Android allows all users to be instantly notified of new alarms across all organizations.
The documentation articles on Android are divided into several topics:
System requirements
Features
App Installation
App update
FAQ (/en/article/android-faq-1ns2jSome readersGroupAlarm on Xiaomi smartphones
GroupAlarm on Xiaomi smartphones
Some smartphone manufacturers do not use the basic version of Android, but adapt it to their smartphones. These adapted Android versions can cause problems with our app.
Follow the explanation in this link to find the information necessary to resolve the issue.Some readersGroupAlarm on Huawai smartphones
GroupAlarm on Huawai smartphones
Some smartphone manufacturers do not use the basic version of Android, but adapt it to their smartphones. These adapted Android versions can cause problems with our app.
Follow the explanation in this link to find the information necessary to resolve the issue.Some readersAndroid: Unreliable Alarm
There can be various reasons why an alarm is not triggered correctly.
The following points are the most common causes of unreliable alarms on Android devices. Please go through these points in order.
To test the alarm before or after adjusting the settings, please follow the instructions described here.
1️⃣ Check whether the alarm can be found on your smartphone under MY ALARMS. If this is not the case, you have nSome readersEnable overlay
Enable overlay
If you run the GroupAlarm App in version 2.2.0 or newer, you can instantly react to your incoming alarms by using the optional overlay. These are no longer only displayed as notifications, but immediately open the detailed view with all important information about the alarm. This is also possible when the display is switched off and on the lock screen.
To activate the overlay, a separate authorization is required.
Open the GroupAlarm app and go to the settings. There, activatSome readersSwitch off battery optimisation
Switch off battery optimization
First, make sure you have an active data connection via WLAN or your mobile network provider.
Then you can check if of a test alert works as intended.
If it is delivered successfully, you need to tap the notification to ensure that the "intelligent battery optimization" of current smartphones recognizes that you are interested in such notifications and does not reset them.
In addition, you can completely deacSome readersGroupAlarm on Samsung smartphones
GroupAlarm on Samsung smartphones
Some smartphone manufacturers do not use the basic version of Android, but adapt it to their smartphones. These adapted Android versions can cause problems with our app.
Follow the explanation in this link to find the information necessary to resolve the issue.Some readersGroupAlarm on OnePlus smartphones
GroupAlarm on OnePlus smartphones
Some smartphone manufacturers do not use the basic version of Android, but adapt it to their smartphones. These adapted Android versions can cause problems with our app.
Follow the explanation in this link to find the information necessary to resolve the issue.Some readersGroupAlarm on Vivo smartphones
GroupAlarm on Vivo smartphones
Some smartphone manufacturers do not use the basic version of Android, but adapt it to their smartphones. These adapted Android versions can cause problems with our app.
Follow the explanation in this link to find the information necessary to resolve the issue.Some readersGroupAlarm on Wiko smartphones
GroupAlarm on Wiko smartphones
Some smartphone manufacturers do not use the basic version of Android, but adapt it to their smartphones. These adapted Android versions can cause problems with our app.
Follow the explanation in this link to find the information necessary to resolve the issue.Some readersAndroid: FAQ
Android: Answers to the most frequently asked questions
Unreliable alerting
No notification on alarm
A new smartphone needs to be connected
Unexpectedly logging out of the app
Missing arrival time at organization's location (/en/article/arrival-time-at-the-organizatioSome readersAndroid: Adjust vibration settings
Android: Adjust vibration settings
The vibration can be deactivated in a few steps.
First open the GroupAlarm app and switch to the "Settings" tab. There, activate or deactivate the item "Vibration" in the "Notifications" section by tapping on the switch.
To test whether the notification settings are now set as desired, please follow this article.Some readersAndroid: App Update
Android: App update
Update the operating system
To update your iPhone's operating system, the first thing you need to do is open the Settings app on your device.
Settings
Next, you need to open the System section and select the sub-item "System Updates". Click the "Check for updates" button and install the update if one comes up.
Update the App
To update the GroupAlarm app, the first thing you haSome readersAndroid: Manufacturer-specific problems
Android: Manufacturer-specific problems
Some smartphone manufacturers do not use the basic version of Android, but adapt it to their smartphones. These adapted Android versions can cause problems with our app.
In the following list, we name the manufacturers that we know of and direct them to potential solutions to problems:
Samsung
OnePlus
Huawai (/en/article/groupalSome readersGroupAlarm on Lenovo smartphones
GroupAlarm on Lenovo smartphones
Some smartphone manufacturers do not use the basic version of Android, but adapt it to their smartphones. These adapted Android versions can cause problems with our app.
Follow the explanation in this link to find the information necessary to resolve the issue.Some readersGroupAlarm on Uniherz smartphones
GroupAlarm on Uniherz smartphones
Some smartphone manufacturers do not use the basic version of Android, but adapt it to their smartphones. These adapted Android versions can cause problems with our app.
Follow the explanation in this link to find the information necessary to resolve the issue.Few readersGroupAlarm on Blackview smartphones
GroupAlarm on Blackview smartphones
Some smartphone manufacturers do not use the basic version of Android, but adapt it to their smartphones. These adapted Android versions can cause problems with our app.
Follow the explanation in this link to find the information necessary to resolve the issue.Few readersAndriod: Geoalarm
Android: Geoalarm
Before you can use Geoalarm on Android devices, the permissions for geofences must first be set correctly. To do this, follow these instructions.
Then open the GroupAlarm app on your smartphone and open the tab 'Manage organizations' in the Geofences section. Here you can view the geofences created by your organization and toggle whether each organization is allowed to access your location. Furthermore, you can see which geofences aFew readersGroupAlarm on Meizu smartphones
GroupAlarm on Meizu smartphones
Some smartphone manufacturers do not use the basic version of Android, but adapt it to their smartphones. These adapted Android versions can cause problems with our app.
Follow the explanation in this link to find the information necessary to resolve the issue.Few readersAndroid: Change alarm tone
Android: Change alarm tone
Use the default alert tone
To change the alert tone, go to the "Settings" section. Under "Notifications" "Alarm tone" you can choose from 31 predefined sounds or your own sound.
Use your own sound
To select your own sound, first download it to your smartphone and make sure that it is in the download directory.
Now open the sound selection in the GroupAlarm App and tap on the item "Add" in the area "My Sounds". You may first have to allow access to mediaFew readersGroupAlarm on Sony smartphones
GroupAlarm on Sony smartphones
Some smartphone manufacturers do not use the basic version of Android, but adapt it to their smartphones. These adapted Android versions can cause problems with our app.
Follow the explanation in this link to find the information necessary to resolve the issue.Few readersGroupAlarm on realme smartphones
GroupAlarm on realme smartphones
Some smartphone manufacturers do not use the basic version of Android, but adapt it to their smartphones. These adapted Android versions can cause problems with our app.
Follow the explanation in this link to find the information necessary to resolve the issue.Few readersAndroid: Silencing the notification tone
Android: Silencing the notification tone
The notification sound can be permanently muted in a few steps.
First open the GroupAlarm app and switch to the "Settings" section. There, tap on "SELECT" in the "Notifications" section to open the sound selection.
In this list, simply select "Silent" as the first entry in the "Device Sounds" section.
(https://storage.crisp.chat/users/helpdesk/website/91fefd8bFew readers
iOS
iOS: Geo-availability
iOS: Geo-availability
Requirements
To use Geo-availability on your iPhone, the following requirements must be met:
Permission for incoming messages
Permission for exact location access, even if the app is running in the background (background access).
You can find set-up instructions for this here.
Important notes
The correct functioning of the geofences always depends on your smartphone, the system running there and the systemPopularApple Watch issues
Apple Watch issues
If an Apple Watch is connected to your iPhone, you will receive notifications on the watch by default and no longer on your smartphone.
However, you have the option to disable alert mirroring for GroupAlarm in the watch's notification settings.
This will allow you to receive the alerts on your smartphone instead.
To test if the notification settings work after that, please follow this article.PopulariOS: Geofences
Geofences on iPhones
Requirements
To use Geofences on your iPhone, the following requirements must be met.
Authorization for incoming messages
Authorization for precise location access, even if the app is running in the background (background access).
Important notes
The proper functionality of the geofences always depends on your smartphone, the operating system running on it and the system settings made.
This includes the current internet connection, the GPS signal, the chargSome readersiOS: No alarm
iOS: No alarm
If your GroupAlarm app on your iPhone does not ring, although the alarm can be found in the app under 'My Alarms', you can take the following steps to ensure a successful alarm:
first check if there is a problem with the data connection (mobile or WLAN) here.
Then check the notification settings. You can find the appropriate manual article here..
if you have an Apple Watch connected to your device, you can adjust theSome readersiOS: Change alarm tone
iOS: Change alarm tone
Use the default alarm tone
To change the tone, go to the "Settings" section. Under "Notifications" "Alert Tone" you can choose from 31 predefined tones or your own tone.
Using your own sound
If you want to use a custom sound as an alert tone within the iOS app, you must have a compatible sound saved in the Files app. Within the Files app of iOS, you have access to storage locations of your smartphone itself or to cloud-based storage, such as iCloud Drive.Some readersiOS: App installation
iOS: App installation
Please refer to the system requirements for our app on iOS.
Installation
To install the GroupAlarm app on an iPhone, you need to search for GroupAlarm in the App Store here and install it.
Alternatively, you can use this link.
Setup
We have provided a good tutorial on YouTube video on this topic:
Login
OnceSome readersiOS: Configure Notification Settings
iOS: Configure Notification Settings
In order for you to receive all alerts from the GroupAlarm app correctly, there are some settings that need to be set correctly in Apple's notification settings. We will help you to check this.
Open the Settings app on your smartphone and click on Notifications and then on the GroupAlarm app.
The settings should be set as follows:Some readersiOS: Unreliable alarm
There can be various reasons why an alarm is not triggered correctly.
The following points are the most common causes of unreliable alarms on iOS devices. Please go through these points one by one.
To test the alarm before or after adjusting the settings, please follow the instructions described here.
1️⃣ Make sure that your iOS is up-to-date. An up-to-date iOS is essential for the app to function properly.
2️⃣ CheSome readersAndroid: Scope of functionality
Android: Scope of functionality
The GroupAlarm app for Android allows any user to be instantly notified of new alarms across all organisations.
To do this, simply download the app from the Play Store, log in with your credentials or via Google and you're ready to go.
Range of functions
Immediate notification of incoming alarms - even when your smartphone is muted, if needed.
Quick view of the alarm as an overlay, optionally also on the lock screen.
Secure message exchange with allSome readersiOS: System requirements
iOS: System requirements
To be able to use the GroupAlarm App on your iPhone or iPad, at least iOS 14 must be installed. You can check your currently used iOS version within the settings of your iPhone or iPad under General → Info → Software Version.
You will always get the best experience with the latest iOS version, so keep your iPhone or iPad up to date.
Beta releases from Apple usually have little impact on how the app works, but areSome readersiOS: FAQ
iOS: Answers to the most frequently asked questions
Unreliable alert
No notification when alarm sounds
A new smartphone needs to be connected
Unexpectedly logging out of the app
Missing arrival time at organization location (/en/article/arrival-time-at-the-organization-location-is-nSome readersiOS: App update
iOS: App update
Update the operating system
To update the operating system of your iPhone, first open the Settings of your iPhone or iPad.
Settings
Under General → Software Update, all the necessary steps for updating your iPhone or iPad are explained to you.
Update the App
To update the GroupAlarm App, open the GroupAlarm.com App within the Apple AppStore (https://apps.apple.com/de/appFew readersiOS: Touch ID and Face ID
iOS: Touch ID and Face ID
As of version 1.3 of the iOS app, protection using Face ID or Touch ID is automatically activated as an additional security feature. If you use neither Face ID nor Touch ID, but a password or PIN instead, these are required when starting the app.
If you do not need Face ID or Touch ID as additional protection in your GroupAlarm app, you can switch them off in the app settings. To do this, select the Use Touch ID/Face ID switch.Few readersiOS: Geofences do not work
iOS: Geofences do not work
Geofences run via the location detection of your smartphone. To use Geofences, you need to activate the location detection of your smartphone and the function must be enabled for the GroupAlarm app.
You can check this in the app settings:
Settings → Apps → GroupAlarm
Settings → Apps → GroupAlarm → Location (https://storage.crisp.chat/users/helpdesk/website/91fefd8b4b0ac000/Few readersiOS: Scope of functionality
iOS: Scope of functionality
The GroupAlarm app for iOS allows any user to be instantly notified of new alarms across all organisations.
To do this, simply download the app from the Apple App Store, log in with your credentials or via Google and you're ready to go.
Features
Immediate notification for incoming alarms - even when the smartphone is muted if "critical alerts" are switched on.
Secure message exchange with participants of the organisation
Calculation of the time requiredFew readersiOS: Deactivate vibration
iOS: Deactivate vibration
To deactivate the vibration for an incoming alarm, first select the alarm sound "Silent". Now you can deactivate the "Vibration" switch within the app's notification settings.
To test whether the notification settings work as intended afterwards, please follow this article.Few readersiOS
iOS
The GroupAlarm.com app for iOS allows all users to be instantly notified of new alarms across all organizations.
The documentation articles on iOS are divided into several topics:
System Requirements
Features
App Installation
App update
FAQFew readersiOS: Geoalarm
iOS: Geoalarm
Before you can use Geoalarm on iOS devices, the permissions for geofences must first be set correctly. To do this, follow these instructions.
Then open the GroupAlarm app on your smartphone and open the tab 'Manage organizations' in the Geofences section. Here you can view the geofences created by your organization and toggle whether each organization is allowed to access your location. Furthermore, you can see which geofences an organizatioFew readers
Test notification settings
Test notification settings
To do this, log in to the web interface and switch to your Availability in profile. There, you can send a test notification to the smartphone by clicking on the phone icon.
Phone icon
If the notification does not work as expected, you can get help here for Android and iOS (/en/articlPopularGeo-availability
Geo-availability
In our mobile apps for Android and iOS, you have the option of having your availability updated for all or individual organizations, depending on location.
Use
To do this, open the availability tab of your app, select the desired organization if necessary and create a new location-dependent availability via the plus symbol.
Select a location on the map or with the address search and define a radius that GroupAlarm should monitor for you. Finally, select whether you wanSome readersDisconnect and reconnect a device
Disconnect and reconnect a device
Disconnecting
To unpair your smartphone, open the app and select the "Settings" tab. You can unpair your smartphone by clicking on the red button "DISCONNECT DEVICE". Once you have unpinned your smartphone, you can add a new smartphone.
If you had problems with your notifications and therefore unpair your smartphone, please uninstall the GroupAlarm app and download it again.
To test if the notification settings are now working, please follow this artiSome readersMessenger on multiple devices
Messenger on multiple devices
As we do not cache received messages for security and privacy reasons, Messenger can only be used reliably on one smartphone. It is therefore possible that incoming messages are only displayed on one of your smartphones. Sending is nevertheless possible from all set-up smartphones.
We recommend that you only use the Messenger function on your main device.Some readersThe app logged me out without asking.
The app logged me out without asking.
If the app could not find an active data connection for a long time, the active user is automatically logged out. Please ensure that your smartphone has an active internet connection.Few readersChoose main device
Choose main device
You can store as many smartphones as you like with our GroupAlarm app as personal availability option.
However, as the messenger and some future functions of the app require a single main device for stability reasons, we limit these functions to the first installation of the app or one you have selected.
If you have only deposited one device, this will automatically become your main device when this function is introduced. Otherwise, you can select the main device yourseFew readersI do not receive any messages in GroupAlarm Messenger.
I do not receive any messages in GroupAlarm Messenger.
For GroupAlarm Messenger to work correctly, the following points must be met:
the app is running in version 2.0.0 or higher.
You have opened the app once after the update, if necessary you have also selected the Messenger tab.
You are a member of at least one organization
If you still do not receive notifications of new messages, please check the recommended steps from the article that applies to you:
iOS (/en/article/ios-no-alaFew readers