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Android: Unreliable alarm

The fact that an alarm is not triggered or played correctly can have various reasons.

We will now go through these systematically with you and provide suggestions for solutions.

Check whether the alarm can be found on your smartphone under "My alarms". If not, then you have not been alerted for this specific alarm at all. Contact your organization's administrator for more information.

Check if there is a problem with the data connection (mobile or Wi-Fi).

Next, check the notification settings. The related manual article can be found here.

The certificate of your smartphone for our app may have expired. To resolve this issue, you will need to unpair the app from your profile and reinstall it. We have provided a detailed description here.

Battery optimization on some Android smartphones may cause the alert to not get played correctly. To prevent this, the battery optimization for the GroupAlarm app must be switched off. Instructions for this can be found here.

Some smartphone manufacturers create their own versions of Android, which can lead to various issues. In this article we list the different manufacturers and present the problems with solutions if any exist.
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