iOS: Unreliable alarm

The fact that an alarm is not triggered or played correctly can have various reasons.

We will now go through these systematically with you and provide solutions.

check whether the alarm can be found on your smartphone at all under "My alarms". If not, then you have not been alerted for this specific alarm. Contact your organization's administrator for more information.

Check if there is a problem with the data connection (mobile or Wi-Fi).

Check the notification settings. You can find the related reference article here.

if you have an Apple Watch connected to your smartphone, you should read this article.

It may be that your smartphone's certificate for our app has expired. To resolve this issue, you will need to unpair the app from your profile and reinstall it. We have provided a detailed guide here.

Updated on: 29/09/2022