• Flows

  The flows in GroupAlarm are a powerful tool for depicting and automating individual functions and processes. From the automated sending of reports or messenger messages to the connection of interfaces, many things are possible. The individual elements of the flow give you the flexibility you need. If you have an idea for a function in GroupAlarm, it is quite possible that it can be realised with the flows.Popular

• Messenger

  Messenger By default, each organization gets a room with the same name, which contains all users of the organization and is automatically kept in sync with them. Dedicated rooms Dedicated rooms are ideal to give subgroups, teams, or committees a simple communication channel. The overview of all rooms is located in the menu under "Administration" "Messenger" andSome readers

• Elements of the flow

  Trigger Triggers are events that can start a flow. |Some readers

• ELS: iSE-Cobra 4

  ELS: iSE-Cobra 4 In addition to the webin.php interface, GroupAlarm can also be used with the mission control system iSE-Cobra 4 via the WDX3 interface. For this, you have to specify a login server, generate client certificates as well as create corresponding service credentials. Only then can a secure connection to the ELS be established. In addition, you must configure several kSome readers

• Elements of the flow - Trigger alarm

  The element Trigger alarm, triggers an alarm in the organisation in which the flow is executed. Configuration. Basic configuration of the alarm. 1️⃣ Trigger in an existing event: By default, each new alarm also automatically creates a new event. This function allows you to trigger an alarm in an existing event. Thus, no new event is then created when the alarm is triggered. Instead of the event name, it is mandatory to enter the event ID. Only in this way can a unique assignment be maSome readers

• Pager management

  Pager management This module is an optional extension and must be activated first. In the pager management you can view statistics about your pagers, manage them as well as register new pagers. Under "Statistics" the percentage of availabilities and the number of pagers tSome readers

• Hotline

  Hotline With GroupAlarm you can start, manage and monitor a dynamic first responder hotline in a few steps. How it works You create a new hotline and automatically get assigned a phone number from your local area network. You now assign any number of agents to this hotline in the form of subscribers from your organization. These agents maintain their phone numbers themselves in theirSome readers

• Permissions

  In the "Permissions" menu, you can configure access permissions and assign them to participants. In addition, you can generate API keys that can be used with third-party systems. Roles In the Roles tab, permission roles can be created and assigned to participants. Such a permission role assigns certain permissions to the various GroupAlarm functions, such as participants, alarms or remote triggering. The default roles Organization owner, Organization Administrator, ParticipantsSome readers

• Extentions

  Extensions GroupAlarm can be further customized with extensions that add additional functionality in the areas of alerting and management within your organization. Add extension Select the tab "Extensions" and click on "Add extension". In the pop-up window, you can now search for the desired extension, learSome readers

• Support

  Support In the support section, you can find all options to contact our customer support. By default, our support staff does not have access to your organization. We can assist you more efficiently with potential problems if you grant our team full access to your system. To do this, click the "Grant Access." buttonSome readers

• Remote Trigger

  Remote Trigger GroupAlarm has the option of triggering an alarm via call or SMS. For this purpose, a phone number has to be activated in the menu Remote Trigger and a triggering PIN has to be defined. Only if the triggering number and PIN match the data stored here, an alarm can be triggered. Call To create a new trigger, enter the phone number in the format 0044123456789 and seleSome readers

• Introduction Flows

  Introduction In order to create or edit a flow, the appropriate administrative permissions for the service flows are required. As an organisation owner or organisation administrator, these permissions are automatically available. Under the item Admin ⇾ Flows you will get an overview of all existing flows. Using the sliders on the left side, the flow can be switched on or off. Disabled fFew readers

• Arrival time at the organization location is not displayed

  Arrival time at the organization location is not displayed In order for an arrival time to be determined and displayed, the following must be true: The organization has a location set up ("Organization Settings" "Location"). The app is running version 2.0.0 or higher The app has the necessary permissions to retrieve the locationFew readers

• Quotas

  Quotas An organization's quotas limit the number of times a specific service, such as flows, can be executed. This highly set limit prevents accidental overuse of a service, which can lead to unexpectedly high costs in the billing process. All of your organization's quotas can be found under "AdministratFew readers

• Create / edit flow

  As described in detail in the previous article "Introduction Flows", please first click on "Create Flow" in the overview of flows. If you want to edit an existing flow, click on the three dots on the right side of the flow and select "Edit". The mask for editing a flow is as follows. 1️⃣ Name and description On the right side, you can enter a name for the flow and an additional description (IllustratiFew readers

• Elements of the flow - Waiting

  The Waiting element is used to force a pause in the flow. The flow then remains in the Waiting element for the defined period of time and only executes the subsequent elements afterwards. Examples for the use of the Waiting element would be the automated closing of events or time-delayed notifications to third parties such as press representatives. Configuration 1️⃣ The amount of time the flow should stay in the element can be defined in seconds. (https://storage.crisp.chat/users/helpdFew readers

• Audit

  Audit The audit log lists all important events within your organization. This includes, for example, the creation and editing of elements, the addition, and removal of users and much more. If available, it displays the responsible trigger, the affected resource, the event itself, and the time. Possible triggers of an event can be a person user, a flow or a vpnkey API access by an organization token. (https://storage.crisp.chat/users/helpdesk/website/606406d8d6f6d000/7eb11125-2f6bFew readers

• Elements of the flow - Merge strings

  The merge strings element is used to combine certain results from previous elements or simple text into a new string. This merged string can then in turn be reused as a value in subsequent elements. 1️⃣ Input field In the input field, the actual joining of the strings takes place. For this purpose, variables can be defined by entering them as text and masking them with % characters before and after the variable name (%Variable%). In addition to variables, simple text can also be used here to cFew readers

• Elements of the flow - Close event

  With the Close event element, events can be closed automatically. Configuration 1️⃣ In order for the flow to close a corresponding event, it is mandatory to speciFew readers

• Elements of the flow - Send messenger message

  The send messenger message element allows you to automatically send a message to the Messenger of the GroupAlarm app. This way, for example, additional information can be transferred to the emergency personnel. Details about the Messenger and the individual rooms can be found here. Configuration 1️⃣ The selection field for the room allows you to select a permanent messenger room in which the message is to be sent. 2️⃣ As an alFew readers

• Elements of the flow - Alarm triggered

  The trigger element Alarm triggered starts a flow as soon as an alarm has been triggered in the organisation. With the exception of the name, which can be optionally assigned to the element, no configuration is necessary.Few readers

• Billing

  Billing In the billing interface, you can manage your stored billing address and payment method. Setup All organizations need to have a billing method set. As a sub-organization, you can have your parent organization manage the billing, or you can set up your own payment method. By clicking on the "Set up billing" button, you can store a new payment method. To do this, log in with an existing customer account. Alternatively, you can create a new customer account.Few readers

• Elements of the flow - Alarm closed

  The Alarm closed trigger element starts a flow as soon as an alarm in the organisation has been closed. An alarm is closed if this is done manually in the alarm itself, as well as automatically if all positions in the alarm have been successfully filled or no further participants are available for an alarm. With the exception of the name, which can be optionally assigned to the element, no configuration is necessary. (https://storage.crisp.chat/users/helpdesk/website/91fefd8b4b0ac000/flowalFew readers

• Elements of the flow - HTTP Client

  The HTTP Client allows you to submit HTTP requests. Configuration 1️⃣ The HTTP method selection field allows you to specify the desired HTTP method. 2️⃣ The URL can either be entered manually or taken from previous elements using the input function (rectangular symbol on the left). The element Merge strings is suitable for this. 3️⃣Few readers

• Flow export / import

  To make work easier when interacting with several organisations, it is possible to export a flow and then import it again in another organisation. 1️⃣ To export a flow, please click on the three dots on the right side of the flow in the flow overview (Picture 1). The corresponding flow will then be avaiFew readers

• Elements of the flow - Load alarm

  With the Load Alarm element, alarm details can be loaded during the runtime of a flow. In this way, updated details can be retrieved. An example of this would be whether an alarm was successful. Configuration For configuration, only the alarm ID is required. This can be obtained from previous elements via the input function (rectangular symbol).Few readers

• Elements of the flow - Create event

  The Create event element allows you to open an event automatically. Configuration 1️⃣ Each new event requires a name. This can be defined in the input field for the name of the event. Via the input function (rectangular symbol) the name can also be obtained automatically from previous elementsFew readers

• Elements of the flow - Websocket Trigger

  With the Websocket Trigger, a flow can be started as soon as new data is received via a Websocket interface such as KATSYS. The received data can then be further processed, e.g. with a parser, to trigger alarms in the organisation. Configuration 1️⃣ Defines the URL of the interface. 2️⃣ Via Add header-field, header information can be added, such as an API token for authentication. 3️⃣ In addition to the header fields, own CA certificates as well as a client certificate including key caFew readers

• Flow insights / Error diagnosis

  The insights provide you with information about the individual runs of a flow. This makes the Insights ideal for error analysis in the event of undesirable behavior in a flow. You can access the insights from the overview of the flows via the three dots on the right of the respective flow (see "Introduction flows"). Or alternatively from the Edit view of a flow via the "Flow Insights" button in the upper rigFew readers

• Configure Flow: XML parser

  Configure Flow: XML parser To use data from an XML document within the flow, you can use the XML parser to specify your own variables, which are searched for and saved in the transferred XML document. Each variable receives a user-defined name and the path to the desired data in the XML document. In addition, youFew readers

• Flow list

  Flow list Within the flow list, you have a direct overview of the configured flows of the organization. In the left column with the title "Valid" you can see whether the respective flow is valid. Only a valid flow will be executed. In the column with the trigger icon, you can see the respective trigger of the flow. On the right, you can use the context menu to edit or delete the flow or access tFew readers

• Elements of the Flow - Text Parser

  The text parser allows you to process character strings. Values can be extracted from the character string and saved as variables, which can then be used later in the flow. For example, a certain passage can be filtered out of the text of an e-mail in order to be able to use it later as an alarm text when an alarm is triggered. Regular expressions are available as a tool for extracting the appropriate passagesFew readers

• Elements of the flow - Trigger tag

  The element Trigger tag allows the automated triggering of tags and the associated scenarios of the sub-organizations. The tag that is to be addressed must exist in the organization in which the flow is executed. Details about tags can be found here. Configuration 1️⃣ The tag selection field allows you to specify the tag. As an alternative to selecting the tag directly, you can use the input function (rectangular icon) to get the ID of the tag from previous elements. 2️⃣ The input fielFew readers

• Elements of the flow - Event closed

  The element Event closed starts a flow as soon as an event has been closed in the organisation. An event can be closed manually or automatically via a flow. See the element Close event. With the exception of the name, which can be optionally assigned to the element, no configuration is necessary.Few readers

• Elements of the flow - Conditional variable

  The element conditional variable allows you to create variables to use them in the further course of the flow. In contrast to the variables that you can create, for example, in the context of the element merge strings or a parser, here the values of the variables can be linked to conditions. Configuration 1️⃣ First, you aFew readers

• Configure Flow: Text Parser

  Configure Flow: Text Parser To be able to use values contained in a text as variables in the flow, you need the text parser. With this, you can search directly for a so-called "key" and save the subsequent text of the same line as a variable. The basic functioning is explained with the following text: Hello GroupAlarm, I would like to trigger an alarm with the following parameters: Event: TESTALARM Alarm text: TEST Do not move out! LONG50.76382 LAT6.0793028 Address: GoethestraßFew readers

• Elements of the flow - Cancel event

  Allows the automated cancellation of events. When an event is cancelled, the event and all alarms it contains are closed. The emergency forces are informed via the app and in any event-related messenger rooms. And the incident log receives a corresponding entry before it is closed. Configuration 1️⃣ In order to be able to identify the event that is to be cancelled, the flow requires either the event ID or the external ID of the event. Both can be obtained from previous elements via the inFew readers

• IMAP Trigger

  Configure flow: IMAP Trigger With the IMAP Trigger, you trigger a flow when an e-mail is received in the configured mailbox. The following information is available for the following functions in the flow: Internal ID ID of the e-mail message Timestamp of processing Subject Sender Recipient Time stamp of the e-mail Body (text) Body (HTML) Configured attachments In order to use attachments in subsequent functions, you must explicitly provide them with a variable. To do thFew readers

• Elements of the flow - Tag triggered

  The trigger element Tag triggered can be used to start a flow automatically when a defined tag is triggered in the parent organisation. Configuration 1️⃣ In the selection field for the incoming tag, you can define the tags for which the flow is to start. It is possible to select several tags. The flow starts as soon as one of these tags is triggered. (https://storage.crisp.chat/users/helpdesk/website/91fefd8bFew readers

• Elements of the flow - Check for string

  The Check for string element is a Yes / No query that checks a given text for a defined string. If the string is found, the flow continues on the Yes path, whereas the No path is followed if the string is not found. An example would be checking the alarm text for the string "testalarm". In this way, for example, the events of alarms containing this specific string could be closed more quickly in an automated manner. (https://storage.crisp.chat/users/helpdesk/website/91fefd8b4b0ac000/floFew readers

• Elements of the flow - Send email

  The element Send email allows you to automatically send an email from within the flow. For example, the alarm details or the alarm report for an alarm can be sent. Configuration 1️⃣ In the input field for the recipient, you can add participants who will then receive the e-mail to the e-mail address stored in the system. Alternatively, e-mail addresses that do not exist in GroupAlarm can be stored directly. 2️⃣ The input field for the subject defines the subject of the e-mail. As an e-maFew readers

• Configure Flow: HTTP trigger

  Configure Flow: HTTP trigger With this trigger, a flow can be triggered by executing an HTTP call to the stored URL. The URL is generated automatically and can only trigger this flow. You can use the common HTTP methods 'GET', 'POST', 'PUT', 'PATCH' and 'DELETE'. The following entities are available for the following functions in the flow: HTTP method used Header (list) Query Parameters (List) Body (Base64 Encoded) Protocol used IP and port of the sender Since you cannot use lisFew readers

• Elements of the flow - Send fax

  The element Send Fax allows you to send a PDF as a fax from the flow. An example would be to send the alarm details. These can be included via the element Merge strings. Configuration 1️⃣ One or more phone numbers can be stored in the input field for the recipient. 2️⃣ In the input field for the PDF, eitherFew readers

• Flow example - Close event

  To avoid having to close events manually, this can be done with a simple flow that closes events automatically after a set time. The structure of the flow for the automated closing of events consists of the trigger element Event triggered, a Waiting element and the Close event (https://docs.groupalarm.com/en/aFew readers

• Elements of the flow - DWD weather warnings

  The trigger DWD weather warning starts a flow when the German Weather Service issues a weather warning that meets the defined criteria. The following objects can be used in the further course of the flow: Internal alert ID ID of the affected region Name of affected region State State abbreviation Start time End time Weather warning Warning level Event name Headline Description InstructionsFew readers

• Elements of the flow - Event triggered

  The trigger element Event triggered starts a flow as soon as an event has been created in the organisation. Among other things, events are created automatically, when an alarm has been triggered. Each alarm must be within an event. With the exception of the name, which can be optionally assigned to the element, no configuration is necessary.Few readers

• Elements of the flow - Send a message to pager

  The element 'Send a message to pager' allows you to automatically transmit a message to a pager. In this way, for example, additional information can be transferred to the emergency services. Configuration 1️⃣ In the input field for the pager, you can specify the device that is to be addressed. 2️⃣ The message to be sent can then be specifiedFew readers

• Configure Flow: Search Event

  Configure Flow: Search Event Use the Search Event feature to search for an event in your organisation. Select either a Name to search for or an exact matching External ID of an event. You can also specify the event state (open, closed, archived) that the event to be searched for should have. If the event is found, it is located within the result of this function and can be used in the further course of the flow.Few readers

• Elements of the flow - JSON string

  The JSON String element can be used to create a JSON string as part of the flow. Configuration 1️⃣ The input field allows you to map the JSON string. To do this, you can define variables similar to the Merge strings element, which are then filled with corresponding values from the flow. The variables must be escaped with % before and after the variable name. 2️⃣ This is where the variables are filled. Data from previous elements can be retrieved via the input function (rectangular sFew readers

• Flow Insights

  Flow Insights The insights of a flow contain all triggered events of a flow. These are saved with the start and end time and show whether the execution of the flow was successful. Use the right button to access the live view of the entry. Within the live view, you can see which functions theFew readers

• Create / edit flow old

  Create / edit flow The flow builder is used to create a flow. You can open it by either creating a new flow or editing an existing flow. If you create a new flow, you will land on the following page: Here you see only a dashed circle at the top, which is a placeholder for a trigger. Triggers are the starting point for every flow. To begin, drag any trigger from the function box at the bottom right ontFew readers

• Configure Flow: JSON parser

  Configure Flow: JSON parser To use JSON values within the flow, you can use the JSON parser to specify your own variables that are searched for and stored in the JSON payload passed. Each variable is given a user-defined name and the path in your JSON payload. In addition, you can specify whether a variable is mandatory. If this is then not found in the JSON payload, the flow terminates with a corresponding error message and does not exFew readers

• Inherit Flows

  Inherit Flows If your organization has further sub-organisations, you can inherit configured flows to them. The configuration you have made in the inheriting organization remains intact and cannot be overwritten by an inheriting organization. However, administrators of the inheriting organizations can see a preview of the flow. To inherit a flow to sub-organisations, select the button 'Inherit' within the edit mask on the right and finally click on 'SAVE'. As the resources - e.g. labelsFew readers

• Elements of the flow - JSON parser

  The JSON Parser can be used to link data from a JSON object with variables in GroupAlarm. The variables can then be used in subsequent functions of the flow. Configuration 1️⃣ The JSON object from which the data is to be retrieved is specified in the JSON:Input function. This can also be retrieved from previous elements, such as the HTTP trigger. 2️⃣ The variable name to be used for the data in GroupAlarm iFew readers

• Elements of the flow - HTTP trigger

  The HTTP trigger triggers a flow when an HTTP call is made to the URL generated in the element. ⚠️ The use of the HTTP trigger and in particular the optional components requires knowledge of URL and query strings. Configuration 1️⃣ The URL that must be called to start the flow can be found in the field highlighted in blue. 2️⃣ Optionally, further information can be transmitted with the URL. In the selection field for the input, you can specify whether this information is to be obtainedFew readers

• Configure Flow: Check for String

  Configure Flow: Check for String With the "Check for String" function, you can check whether a string is contained within an entity of a function that has already run. For example, you can check whether the alarm message of a triggered alarm contains the string "TESTALARM" or whether the alarm was triggered by a defined tag.Few readers

• Configure Flow: DWD Weather Warning Trigger

  Configure Flow: DWD Weather Warning Trigger The trigger for DWD weather warnings triggers a flow when there is a new DWD weather warning for the configured area. Using the configurable warning criteria and warning level, you can specify at which DWD weather warnings your flow should be triggered. In addition, you can specify a time period in which all incoming weather warnings are deduplicated based on the warning cell, warning type and warning level. A flow is only triggered if either tFew readers

• Configure Flow: Receive Email Trigger

  Configure Flow: Receive Email Trigger The "Receive Email" trigger initiates a flow when it receives an incoming email to an email address specified by the system. It is possible to specify a list of permitted senders so that not every participant can trigger flows. If this list is empty, any sender can trigger the flow. The following entities are available for the following functions in the flow: Sender Subject Message in plain text Message as HTML The message in HTMLFew readers

• Elements of the flow - Search event

  The Search event element can be used to find existing events that originate from previous flow executions, for example. If an event is found, it can be used in the further course of the flow. This way, it is possible to check whether an event already exists with the same event name. If this is the case, further alarms could be triggered in the existing event instead of creating a new one. Configuration 1️⃣ The Search by ... selection field can be used to specify whether the event to bFew readers

• Configure Flow: Check for one or more strings

  Configure Flow: Check for one or more strings This function combines several "Check for string" conditions in an OR operation. The character string is thus checked for different contents. This way, you can ensure that several wordings trigger the same alarm.Few readers

• Configure Flows: Format Alarm

  Configure Flows: Format Alarm Format the details of an alarm with a configured string. In this text, use the given variables to insert the details of the alarm into your text. The following variables are available for this purpose:Few readers

• Flow Triggers

  Flow Triggers Flow triggers are events that can start a flow. The following flow triggers are available: Alarm Resolved This trigger starts a flow when an alarm has been raised in the organization. Alarm closed This trigger starts a flow when an alarm in the organization has been closed. DWD weathFew readers

• Flow example - Send messenger message

  A flow can be used to automatically send messages to the app's messenger. In our example, we send a message with additional information to an event-related messenger room. Other triggers such as Email received or DWD weather warning (https://docs.groupalarm.com/en/article/elements-of-the-flow-dwd-weather-warFew readers

• Flow functions

  Flow functions Currently, the following functions are available within a flow: Trigger alarm Triggers an alarm with the configured resources. Format Alarm Format the details of an alarm with the configured string. Load alarm (https://storage.crisp.chat/users/Few readers

• Elements of the flow - Format alarm

  The Format alarm element can be used to summarise alarm details in a character string so that they can be used later on during the flow. The element is used in particular to output the number of acknowledgements. For example, these can be sent as an e-mail with a time delay using the Send e-mail element.Few readers

• Elements of the flow - IMAP Trigger

  The IMAP trigger can be used to start a Flow when a new e-mail is received in the defined mailbox. Configuration 1️⃣ The server data of the mailbox can be specified here. You can obtain this data from your e-mail provider. 2️⃣ The Delete emails from mailbox after processing function allows you to specify whether emails should be automatically deleted from the server after they have been read. This may help to keep the mailbox tidy. 3️⃣ The item Mailbox successfully tested is set auFew readers

• Flow example - Send report by e-mail

  With the help of a flow, the alarm details or the final report for an alarm can be sent automatically as a PDF by e-mail. In our example, we use the final report with the complete feedback from the participants. This assumes that the trigger element Alarm closed is used, as the final report is only created when the alarm is closed. If only the alarm details are to be sent, Alarm triggered (httFew readers

• Elements of the flow - Check for one or more strings

  The element Check for one or more strings is an extension of the element Check for string and allows checking text for multiple strings. Not only can the string to be searched be different, but also different texts can be searched. The check itself is a YES / No query. If the string is found, the flow continues on the Yes path, whereas the No path is followed if the string is not fFew readers

• Elements of the flow - email received

  The email received element can be used to start a flow when an email is sent to the email address generated in the element. Configuration 1️⃣ The email address to which the email can be sent is created automatically by the system and can be taken from here. 2️⃣ Email addresses can be entered in the input field for the authorised senders, which are then used as the only authorised senders. In addition to the manual entry of email addresses, participants can also be selected. The email adFew readers

• Elements of the flow - XML parser

  The XML parser can be used to process XML input and save the data in variables, which can then be used later in the flow. Configuration 1️⃣ The XML object to be used for processing can be specified in the XML: Input function. This can be obtained from previous elements. 2️⃣ The book symbol on the right-hand side can be used to insert templates that already contain predefined variables. 3️⃣ To define a variable, the naFew readers

• Pausable Labels

  Labels that can be paused allow participants to manage assigned labels themselves to a limited extent. For example, a participant who has the qualification and the label SCBA can pause this label if he is not in a position to perform the task due to health reasons. He will then not receive any further alarms for the label. Alarms for other labels that have not been paused remain unaffected by this and take place as usual. Setting up and managing pausable labels 1️⃣ When creating or editFew readers

• Inherit flow

  This function allows a flow to be inherited by all connected sub-organisations. The structure of the flow cannot be adapted by the inheriting sub-organisations. However, you have the option of releasing certain parameters for editing as part of the configuration. In the Insights of an inherited flow, you can also view the executions of the sub-organisations. This allows you to determine at a glance whether the flows in the sub-organisations are working as desired. Resources such as participantFew readers

• Document storage

  The document storage allows you to upload files to GroupAlarm so that they can be made available to participants in the context of alarms, for example. One possible application example would be site plans. As an administrator, you can find the document storage under Admin ⇾ Documents. The documentation to manage your document storage optional via the GroupAlarm API interface can be found here. Participants can view the document storageFew readers

• Organisation settings - SMS settings

  With the SMS settings, you have the option of defining a format for the alarm via SMS. You can choose whether the SMS should contain the Event name + Alarm text or just the Alarm text. As SMS messages can have a maximum length of 160 characters for technical reasons, several SMS messages are automatically sent for longer texts. As this is associated with higher costs, you also have the option of truncating the text at 160 characters for both formats.Few readers

• Connections

  Under Connections, you have the option of adding and managing connections to external interfaces. For example, you can connect the iSE-COBRA operations control system to GroupAlarm via the WDX3 interface. A corresponding trigger is available in the flows, which can accept and process the data from the WDX3 interface. Connections Once connections have been created, they are displayed in the overview of connections. 1️⃣ Each connection can be switched on and off in the overview using theFew readers

• Organisation settings - Event severity

  The Event severity in GroupAlarm allows you to define the criticality of an event. To do this, you can define up to 10 different severity levels in the organisation settings. For optimum differentiation, you can name each severity level individually and assign a suitable icon and colour. The name and icon are then displayed to participants in the alarm, for example, as a correspondingly coloured badge.Few readers

• Organisation settings - Alarm settings

  Under the Alarm settings, you can define general settings for the alarm process. 1️⃣ You can use the Participants booked in an event can be alerted again function to specify that participants are always alerted, even if they are bound in an open event. If this setting is deactivated, participants are not available for further alarms if they have given a positive response in an open event. This means that participants who are in an operation are not alerted unnecessarily. The participantsFew readers

• Organisation settings - Permission settings

  Under Permission settings, you can specify that participants can only assign a role to others if they have this role themselves. Information about permissions can be found here.Few readers

• Organisation settings - Flow notifications

  Under Flow notifications, you can specify people who should be notified if the execution of a flow fails. This is particularly helpful if you trigger an alarm via the flow. The people receive an email containing a direct link to the insights of the corresponding execution. In the input field for Recipient, you can either search for and insert participants or enter the email addressesFew readers

• Organisation settings - Unit status

  Under Unit status you can define the statuses in which units of your organisation can be present. You have the option of customizing the statuses according to your requirements. A status defined in this way can then be assigned to a unit manually during processing or automatically via an API interface. Furthermore, you can set your units to a specifFew readers

• Organisation settings - Owner

  The creator of an organisation is automatically also the owner. As the owner, you have unlimited rights to the organisation itself and all affiliated sub-organisations. Each organisation must have at least one owner. So if you want to change the owner, you must first add at least one more owner in order to be able to remove the original owner. To add additional owners to an organisation, you can search for a participant using the input field or enter the email address of the person you want toFew readers

• Organisation settings - Data retention period

  By setting up a data retention period, old events can be completely removed from GroupAlarm after a specified period of time. To do this, set the retention period to the desired number of months. You can choose between 1 / 3 / 6 / 12 / 18 / 24 months. The deletion is documented in the audit log. By default, no period is selected, and no data is deleted.Few readers

• Organisation settings - Avatar

  You can give your organisation a personal touch with the avatar. For example, you can use your organisation's logo or a picture of your fire station. Among other things, the avatar is displayed in the GroupAlarm App for alarms.Few readers

• Organisation settings - Invitations

  You can use the settings for Invitations to make adjustments that affect the process of inviting participants to your organisation. To better protect the security of your organisation's data from unauthorised access, you have the option of obliging the participant to set up two-factor authentication for their personal user account. It will then not be possible for the participant to join witFew readers

• Organisation settings - Organisation

  The name and description of your organisation will help you and your participants to identify the organisation. This is particularly useful if several organisations are used. The name of the organisation is displayed in many places in GroupAlarm. Examples of this are the GroupAlarm App, alarms or appointment invitations.Few readers

• Organisation settings - Email settings

  The Email settings allow you to customise the appearance of all emails sent by your organisation, such as alarm emails, invitation emails or appointment invitations. To do this, you can change the typical GroupAlarm blue background to a colour that suits your organisation. You can also customise the footer. For example, the data of your organisation, such as name and address, can be used here.Few readers

• Elements of the flow - WDX3 Trigger

  The WDX3 Trigger starts a flow when an Operation Service event is received from ISE Cobra. To be able to use the trigger, you must first establish a connection to the respective server under Admin ⇾ Connections. How to do this is described in the following article. 1️⃣ You can name the triggers using the Name field. This can be particularly helpful if you are using multiple connections and therefore multiple flows with differentFew readers

• Organisation settings - Time zone

  Time zone allows you to specify the time zone to be used by your organisation. This affects the time specifications for appointment invitations and PDF reports such as alarm reports.Few readers

• Organisation settings - Override tag trigger

  By default, an alarm via tag is triggered with the alarm text that was transferred in the parent organisation. If you want to adapt this alarm text for certain organisations, you can store a fixed text in the organisation settings of the respective sub-organisation. This text replaces the alarm text that was transferred. This can be useful if, forFew readers

• Organisation settings - Delete

  Deleting an organisation completely removes the organisation and all stored data from GroupAlarm. To delete an organisation, the following three conditions must be met: The organisation must have been cancelled beforehand. You can perform the cancellation under Admin ⇾ Billing. Details can be found here. The last billing period after the cancellation must have elapsed. The organisation must not have any affiliatedFew readers

• Organisation settings - Language

  You can choose from various languages for your organisation. The language of your organisation has an effect on the language of your invitation emails, for example. However, it has no effect on the language in which the GroupAlarm WebApp is displayed in your browser. This is solely dependent on your personal language settings, which you can customise in your profile.Few readers

• Organisation settings - Time window for feedback

  You can use the Time window for feedback to define the time you want to allow participants to provide feedback on an alarm. If a participant exceeds this time window, they are assigned the status no feedback. Such a participant is then not used to fill positions in the alarm. The time window takes effect when all availabilities of the participant have been alerted. The Time window for feedback therefore also influences when another participant is alerted if you use alerting via Best effFew readers

• Quick-Actions

  Use an organization's Quick Actions to quickly trigger a pre-made alert using tags or an alert template with just a few clicks. Note that to use tags within the Quick-Actions, you must have the Alerting sub-organisations extension enabled. Please note the necessary permissions for the configuration and use of Quick-Actions within the organization, if they are to be used - besides the organization administraFew readers

• Organisation settings - Override escalation

  By default, participants define the escalation of their devices themselves in their profile. With Override escalation, you can override this participant-specific escalation explicitly for your organisation. 1️⃣ The available devices are listed under Set esFew readers

• Elements of the flow - Connection status changed

  The Connection status changed trigger allows you to start a flow as soon as the status of one of your connections such as WDX3 changes. You can then, for example, notify selected people about the incident during the course of the flow with Send email or Send messenger message. The type, name and status of the respectivFew readers

• Organisation settings - Enable devices

  Under Enable devices, you can activate and deactivate the devices available for alerting participants globally for your organisation. Deactivating can be useful, for example, if you want to ensure that no additional costs are incurred for sending SMS or calls in the event of alerts. All devices are activated by default.Few readers

• Organisation settings - Location

  The location of an organisation is used to calculate the travel time of the participants in the event of a positive response. It is therefore best to select the location of your organisation, e.g. your station. The location can be specified via the input field for Address. The coordinates are then added automatically. (https://storage.crisp.chat/users/helpdesk/websiteFew readers

• Elements of the flow - Status change

  The Status change trigger starts a flow when the status of one of your units changes. Details on the status of units can be found here. It is not necessary to configure the trigger. An application example in combination with the Check for string element would be an automated message to the responsible departments when a unFew readers