Android

• Android: Geofences

  Geofences on Android smartphones Requirements To use Geofences on your Android smartphone, your device must be running at least version 2.27.0 of the GroupAlarm app and meet the following requirements: Google Play Services installed Permissions granted for accurate location access and background access. Google Location Accuracy enabled (System Settings Location Location Services). Important notes The correct functioning of geofences is always dependent on your smartphonSome readers

• Android: Configure notification settings

  Android: Configure notification settings Notifications are triggered via the alarm channel of the smartphone. We need to ensure that a few settings are dialled in right so that the GroupAlarm app alerts function properly. Make sure that the alert volume is sufficiently loud. You can adjust the alert volume in your system settings ( "Sound & Vibration" "Volume"). Check whether all the necessary alarm permissions are set in the system settings under "Notifications" "App notiSome readers

• Android: Geo-avalibility

  Android: Geo-availability Requirements To use Geofences on your Android smartphone, your device must be running at least version 2.27.0 of the GroupAlarm app and meet the following requirements. Google Play Services installed Permissions granted for accurate location access and background access. Google Location Accuracy enabled (System Settings Location Location Services). Important notes The correct functioning of the geofences always depends on your smartphone, theSome readers

• Android: App Installation

  Android: App Installation Please refer to the system requirements for our app on Android. Installation To install the GroupAlarm app on an Android smartphone, you need to search for GroupAlarm in the Play Store here and install it. Alternatively, you can use this link. Set up For a handy tutorial on this topic, refer to our video tutorial on YouTube: youtubSome readers

• Android: Set alarm tone

  Android: Set alarm tone Use the default alert tone To change the alert tone, go to the "Settings" section. Under "Notifications" "Alerting tone" you can choose from 31 predefined tones or your own tone. Use your own tone To select your own tone, first download it to your smartphone and make sure that it is in the download directory, for example. Now open the tone selection in the GroupAlarm App and tap on the item "Add" in the area "My tones". You may first have to allow access toSome readers

• Android: System requirements

  Android: System requirements To be able to use the GroupAlarm App on Android, at least Android version 8.0 (Oreo) must be installed. We recommend in any case to use the latest version of Android if possible. To install the app, the Google Play Store must be used. Beta versions of Android are not supported. A tutorial on how to update your AndroiSome readers

• Android: No Notification

  Android: No notification If you do not receive a notification even though the alarm can be found in the app under my alarms, this can have various reasons. In this article, we will go through various solutions to the problem. First, check if there is an issue with the data connection (mobile or Wi-Fi). 2. Then check the notification settings. You can find the appropriate manual article here. battery optimization on sSome readers

• GroupAlarm on Asus smartphones

  GroupAlarm on Asus smartphones Some smartphone manufacturers do not use the basic version of Android, but adapt it to their smartphones. These adapted Android versions can cause problems with our app. Follow the explanation in this link to find the information necessary to resolve the issue.Some readers

• Android

  Android The GroupAlarm app for Android allows all users to be instantly notified of new alarms across all organizations. The documentation articles on Android are divided into several topics: System requirements Features App Installation App update FAQ (/en/article/android-faq-1ns2jSome readers

• GroupAlarm on Huawai smartphones

  GroupAlarm on Huawai smartphones Some smartphone manufacturers do not use the basic version of Android, but adapt it to their smartphones. These adapted Android versions can cause problems with our app. Follow the explanation in this link to find the information necessary to resolve the issue.Some readers

• Android: Unreliable Alarm

  There can be various reasons why an alarm is not triggered correctly. The following points are the most common causes of unreliable alarms on Android devices. Please go through these points in order. To test the alarm before or after adjusting the settings, please follow the instructions described here. 1️⃣ Check whether the alarm can be found on your smartphone under MY ALARMS. If this is not the case, you have nSome readers

• GroupAlarm on Xiaomi smartphones

  GroupAlarm on Xiaomi smartphones Some smartphone manufacturers do not use the basic version of Android, but adapt it to their smartphones. These adapted Android versions can cause problems with our app. Follow the explanation in this link to find the information necessary to resolve the issue.Some readers

• Enable overlay

  Enable overlay If you run the GroupAlarm App in version 2.2.0 or newer, you can instantly react to your incoming alarms by using the optional overlay. These are no longer only displayed as notifications, but immediately open the detailed view with all important information about the alarm. This is also possible when the display is switched off and on the lock screen. To activate the overlay, a separate authorization is required. Open the GroupAlarm app and go to the settings. There, activatSome readers

• GroupAlarm on OnePlus smartphones

  GroupAlarm on OnePlus smartphones Some smartphone manufacturers do not use the basic version of Android, but adapt it to their smartphones. These adapted Android versions can cause problems with our app. Follow the explanation in this link to find the information necessary to resolve the issue.Some readers

• Switch off battery optimisation

  Switch off battery optimization First, make sure you have an active data connection via WLAN or your mobile network provider. Then you can check if of a test alert works as intended. If it is delivered successfully, you need to tap the notification to ensure that the "intelligent battery optimization" of current smartphones recognizes that you are interested in such notifications and does not reset them. In addition, you can completely deacSome readers

• GroupAlarm on Samsung smartphones

  GroupAlarm on Samsung smartphones Some smartphone manufacturers do not use the basic version of Android, but adapt it to their smartphones. These adapted Android versions can cause problems with our app. Follow the explanation in this link to find the information necessary to resolve the issue.Some readers

• GroupAlarm on Vivo smartphones

  GroupAlarm on Vivo smartphones Some smartphone manufacturers do not use the basic version of Android, but adapt it to their smartphones. These adapted Android versions can cause problems with our app. Follow the explanation in this link to find the information necessary to resolve the issue.Some readers

• GroupAlarm on Wiko smartphones

  GroupAlarm on Wiko smartphones Some smartphone manufacturers do not use the basic version of Android, but adapt it to their smartphones. These adapted Android versions can cause problems with our app. Follow the explanation in this link to find the information necessary to resolve the issue.Some readers

• Android: FAQ

  Android: Answers to the most frequently asked questions Unreliable alerting No notification on alarm A new smartphone needs to be connected Unexpectedly logging out of the app Missing arrival time at organization's location (/en/article/arrival-time-at-the-organizatioSome readers

• Android: Adjust vibration settings

  Android: Adjust vibration settings The vibration can be deactivated in a few steps. First open the GroupAlarm app and switch to the "Settings" tab. There, activate or deactivate the item "Vibration" in the "Notifications" section by tapping on the switch. To test whether the notification settings are now set as desired, please follow this article.Some readers

• Android: App Update

  Android: App update Update the operating system To update your iPhone's operating system, the first thing you need to do is open the Settings app on your device. Settings Next, you need to open the System section and select the sub-item "System Updates". Click the "Check for updates" button and install the update if one comes up. Update the App To update the GroupAlarm app, the first thing you haSome readers

• Android: Manufacturer-specific problems

  Android: Manufacturer-specific problems Some smartphone manufacturers do not use the basic version of Android, but adapt it to their smartphones. These adapted Android versions can cause problems with our app. In the following list, we name the manufacturers that we know of and direct them to potential solutions to problems: Samsung OnePlus Huawai (/en/article/groupalFew readers

• GroupAlarm on Lenovo smartphones

  GroupAlarm on Lenovo smartphones Some smartphone manufacturers do not use the basic version of Android, but adapt it to their smartphones. These adapted Android versions can cause problems with our app. Follow the explanation in this link to find the information necessary to resolve the issue.Few readers

• GroupAlarm on Uniherz smartphones

  GroupAlarm on Uniherz smartphones Some smartphone manufacturers do not use the basic version of Android, but adapt it to their smartphones. These adapted Android versions can cause problems with our app. Follow the explanation in this link to find the information necessary to resolve the issue.Few readers

• GroupAlarm on Blackview smartphones

  GroupAlarm on Blackview smartphones Some smartphone manufacturers do not use the basic version of Android, but adapt it to their smartphones. These adapted Android versions can cause problems with our app. Follow the explanation in this link to find the information necessary to resolve the issue.Few readers

• Andriod: Geoalarm

  Android: Geoalarm Before you can use Geoalarm on Android devices, the permissions for geofences must first be set correctly. To do this, follow these instructions. Then open the GroupAlarm app on your smartphone and open the tab 'Manage organizations' in the Geofences section. Here you can view the geofences created by your organization and toggle whether each organization is allowed to access your location. Furthermore, you can see which geofences aFew readers

• GroupAlarm on Meizu smartphones

  GroupAlarm on Meizu smartphones Some smartphone manufacturers do not use the basic version of Android, but adapt it to their smartphones. These adapted Android versions can cause problems with our app. Follow the explanation in this link to find the information necessary to resolve the issue.Few readers

• Android: Change alarm tone

  Android: Change alarm tone Use the default alert tone To change the alert tone, go to the "Settings" section. Under "Notifications" "Alarm tone" you can choose from 31 predefined sounds or your own sound. Use your own sound To select your own sound, first download it to your smartphone and make sure that it is in the download directory. Now open the sound selection in the GroupAlarm App and tap on the item "Add" in the area "My Sounds". You may first have to allow access to mediaFew readers

• GroupAlarm on realme smartphones

  GroupAlarm on realme smartphones Some smartphone manufacturers do not use the basic version of Android, but adapt it to their smartphones. These adapted Android versions can cause problems with our app. Follow the explanation in this link to find the information necessary to resolve the issue.Few readers

• GroupAlarm on Sony smartphones

  GroupAlarm on Sony smartphones Some smartphone manufacturers do not use the basic version of Android, but adapt it to their smartphones. These adapted Android versions can cause problems with our app. Follow the explanation in this link to find the information necessary to resolve the issue.Few readers

• Android: Silencing the notification tone

  Android: Silencing the notification tone The notification sound can be permanently muted in a few steps. First open the GroupAlarm app and switch to the "Settings" section. There, tap on "SELECT" in the "Notifications" section to open the sound selection. In this list, simply select "Silent" as the first entry in the "Device Sounds" section. (https://storage.crisp.chat/users/helpdesk/website/91fefd8bFew readers

iOS

• iOS: Geo-availability

  iOS: Geo-availability Requirements To use Geo-availability on your iPhone, the following requirements must be met: Permission for incoming messages Permission for exact location access, even if the app is running in the background (background access). You can find set-up instructions for this here. Important notes The correct functioning of the geofences always depends on your smartphone, the system running there and the systemPopular

• Apple Watch issues

  Apple Watch issues If an Apple Watch is connected to your iPhone, you will receive notifications on the watch by default and no longer on your smartphone. However, you have the option to disable alert mirroring for GroupAlarm in the watch's notification settings. This will allow you to receive the alerts on your smartphone instead. To test if the notification settings work after that, please follow this article.Popular

• iOS: Geofences

  Geofences on iPhones Requirements To use Geofences on your iPhone, the following requirements must be met. Authorization for incoming messages Authorization for precise location access, even if the app is running in the background (background access). Important notes The proper functionality of the geofences always depends on your smartphone, the operating system running on it and the system settings made. This includes the current internet connection, the GPS signal, the chargSome readers

• iOS: No alarm

  iOS: No alarm If your GroupAlarm app on your iPhone does not ring, although the alarm can be found in the app under 'My Alarms', you can take the following steps to ensure a successful alarm: first check if there is a problem with the data connection (mobile or WLAN) here. Then check the notification settings. You can find the appropriate manual article here.. if you have an Apple Watch connected to your device, you can adjust theSome readers

• iOS: Change alarm tone

  iOS: Change alarm tone Use the default alarm tone To change the tone, go to the "Settings" section. Under "Notifications" "Alert Tone" you can choose from 31 predefined tones or your own tone. Using your own sound If you want to use a custom sound as an alert tone within the iOS app, you must have a compatible sound saved in the Files app. Within the Files app of iOS, you have access to storage locations of your smartphone itself or to cloud-based storage, such as iCloud Drive.Some readers

• iOS: Configure Notification Settings

  iOS: Configure Notification Settings In order for you to receive all alerts from the GroupAlarm app correctly, there are some settings that need to be set correctly in Apple's notification settings. We will help you to check this. Open the Settings app on your smartphone and click on Notifications and then on the GroupAlarm app. The settings should be set as follows:Some readers

• iOS: App installation

  iOS: App installation Please refer to the system requirements for our app on iOS. Installation To install the GroupAlarm app on an iPhone, you need to search for GroupAlarm in the App Store here and install it. Alternatively, you can use this link. Setup We have provided a good tutorial on YouTube video on this topic: Login OnceSome readers

• iOS: Unreliable alarm

  There can be various reasons why an alarm is not triggered correctly. The following points are the most common causes of unreliable alarms on iOS devices. Please go through these points one by one. To test the alarm before or after adjusting the settings, please follow the instructions described here. 1️⃣ Make sure that your iOS is up-to-date. An up-to-date iOS is essential for the app to function properly. 2️⃣ CheSome readers

• Android: Scope of functionality

  Android: Scope of functionality The GroupAlarm app for Android allows any user to be instantly notified of new alarms across all organisations. To do this, simply download the app from the Play Store, log in with your credentials or via Google and you're ready to go. Range of functions Immediate notification of incoming alarms - even when your smartphone is muted, if needed. Quick view of the alarm as an overlay, optionally also on the lock screen. Secure message exchange with allSome readers

• iOS: System requirements

  iOS: System requirements To be able to use the GroupAlarm App on your iPhone or iPad, at least iOS 14 must be installed. You can check your currently used iOS version within the settings of your iPhone or iPad under General → Info → Software Version. You will always get the best experience with the latest iOS version, so keep your iPhone or iPad up to date. Beta releases from Apple usually have little impact on how the app works, but areSome readers

• iOS: FAQ

  iOS: Answers to the most frequently asked questions Unreliable alert No notification when alarm sounds A new smartphone needs to be connected Unexpectedly logging out of the app Missing arrival time at organization location (/en/article/arrival-time-at-the-organization-location-is-nFew readers

• iOS: App update

  iOS: App update Update the operating system To update the operating system of your iPhone, first open the Settings of your iPhone or iPad. Settings Under General → Software Update, all the necessary steps for updating your iPhone or iPad are explained to you. Update the App To update the GroupAlarm App, open the GroupAlarm.com App within the Apple AppStore (https://apps.apple.com/de/appFew readers

• iOS: Touch ID and Face ID

  iOS: Touch ID and Face ID As of version 1.3 of the iOS app, protection using Face ID or Touch ID is automatically activated as an additional security feature. If you use neither Face ID nor Touch ID, but a password or PIN instead, these are required when starting the app. If you do not need Face ID or Touch ID as additional protection in your GroupAlarm app, you can switch them off in the app settings. To do this, select the Use Touch ID/Face ID switch.Few readers

• iOS: Deactivate vibration

  iOS: Deactivate vibration To deactivate the vibration for an incoming alarm, first select the alarm sound "Silent". Now you can deactivate the "Vibration" switch within the app's notification settings. To test whether the notification settings work as intended afterwards, please follow this article.Few readers

• iOS: Geofences do not work

  iOS: Geofences do not work Geofences run via the location detection of your smartphone. To use Geofences, you need to activate the location detection of your smartphone and the function must be enabled for the GroupAlarm app. You can check this in the app settings: Settings → Apps → GroupAlarm Settings → Apps → GroupAlarm → Location (https://storage.crisp.chat/users/helpdesk/website/91fefd8b4b0ac000/Few readers

• iOS: Scope of functionality

  iOS: Scope of functionality The GroupAlarm app for iOS allows any user to be instantly notified of new alarms across all organisations. To do this, simply download the app from the Apple App Store, log in with your credentials or via Google and you're ready to go. Features Immediate notification for incoming alarms - even when the smartphone is muted if "critical alerts" are switched on. Secure message exchange with participants of the organisation Calculation of the time requiredFew readers

• iOS

  iOS The GroupAlarm.com app for iOS allows all users to be instantly notified of new alarms across all organizations. The documentation articles on iOS are divided into several topics: System Requirements Features App Installation App update FAQFew readers

• iOS: Geoalarm

  iOS: Geoalarm Before you can use Geoalarm on iOS devices, the permissions for geofences must first be set correctly. To do this, follow these instructions. Then open the GroupAlarm app on your smartphone and open the tab 'Manage organizations' in the Geofences section. Here you can view the geofences created by your organization and toggle whether each organization is allowed to access your location. Furthermore, you can see which geofences an organizatioFew readers

• Test notification settings

  Test notification settings To do this, log in to the web interface and switch to your Availability in profile. There, you can send a test notification to the smartphone by clicking on the phone icon. Phone icon If the notification does not work as expected, you can get help here for Android and iOS (/en/articlPopular

• Geo-availability

  Geo-availability In our mobile apps for Android and iOS, you have the option of having your availability updated for all or individual organizations, depending on location. Use To do this, open the availability tab of your app, select the desired organization if necessary and create a new location-dependent availability via the plus symbol. Select a location on the map or with the address search and define a radius that GroupAlarm should monitor for you. Finally, select whether you wanSome readers

• Disconnect and reconnect a device

  Disconnect and reconnect a device Disconnecting To unpair your smartphone, open the app and select the "Settings" tab. You can unpair your smartphone by clicking on the red button "DISCONNECT DEVICE". Once you have unpinned your smartphone, you can add a new smartphone. If you had problems with your notifications and therefore unpair your smartphone, please uninstall the GroupAlarm app and download it again. To test if the notification settings are now working, please follow this artiSome readers

• Messenger on multiple devices

  Messenger on multiple devices As we do not cache received messages for security and privacy reasons, Messenger can only be used reliably on one smartphone. It is therefore possible that incoming messages are only displayed on one of your smartphones. Sending is nevertheless possible from all set-up smartphones. We recommend that you only use the Messenger function on your main device.Some readers

• The app logged me out without asking.

  The app logged me out without asking. If the app could not find an active data connection for a long time, the active user is automatically logged out. Please ensure that your smartphone has an active internet connection.Few readers

• Choose main device

  Choose main device You can store as many smartphones as you like with our GroupAlarm app as personal availability option. However, as the messenger and some future functions of the app require a single main device for stability reasons, we limit these functions to the first installation of the app or one you have selected. If you have only deposited one device, this will automatically become your main device when this function is introduced. Otherwise, you can select the main device yourseFew readers

• I do not receive any messages in GroupAlarm Messenger.

  I do not receive any messages in GroupAlarm Messenger. For GroupAlarm Messenger to work correctly, the following points must be met: the app is running in version 2.0.0 or higher. You have opened the app once after the update, if necessary you have also selected the Messenger tab. You are a member of at least one organization If you still do not receive notifications of new messages, please check the recommended steps from the article that applies to you: iOS (/en/article/ios-no-alaFew readers