Articles on: Flow templates
This article is also available in:

Close events automatically

Close events automatically

In this article, we will show you how to set up the automatic closing of an event after any waiting time via the flow in just a few steps.

Why automation makes sense

Each alarm is opened within an event. Theoretically, any number of alarms can be opened in an event. However, if the alarming takes place via a control centre, an event is usually opened with only one alarm.

As soon as a participant acknowledges the alarm positively, we assume that he is busy with it until the event is closed. He is therefore bound in the corresponding event and is no longer available for further alarms within the initiating organization. Once the event is closed (or the operation is completed), the participant can be alerted again.

As soon as the event is closed, no more feedback can be processed. So, first check your flows and on this basis determine the time you want to allow for a new event.

Set up flow

Select the desired organization, switch to the Administration area and open the menu item "Flows".

You do not have to set up this flow again for each sub-organisation. It can be inherited immediately by all sub-organisations via the corresponding button. 1.

Create a new, empty flow via the "CREATE FLOW" button.
First, drag the trigger "Event triggered" into the new flow.
Next, insert the "Wait" function and set the time span after which an open event is to be closed.
With a low value of 5 minutes (300 seconds), you ensure that all participants can be quickly alerted again after an alarm has been triggered, so they can receive an "Operation cancelled" alarm if necessary.

The final function in this flow is "Close Event". Specify here in the configuration that the ID of the previously opened event is used as 'Event ID'.

Updated on: 28/09/2022

Was this article helpful?

Share your feedback


Thank you!