Billing

In the billing interface, you can manage your stored billing address and payment method.

Setup

All organizations need to have a billing method set. As a sub-organization, you can have your parent organization manage the billing, or you can set up your own payment method.

By clicking on the "Set up billing" button, you can store a new payment method. To do this, log in with an existing customer account. Alternatively, you can create a new customer account.


An e-mail address linked to an existing customer account cannot be used to create a new account.

Cost preview

After setup, the costs for the current billing period will be listed here. If the organization inherits its payment method, only the usage is displayed.

When billing through the parent organization, any discounts and special conditions will not be applied until the final billing. In addition, the actual number of participants billed may be lower if the same participant has already been billed in one of the parent organizations.

Pro bono discount

Organizations can benefit from our pro bono discount under certain circumstances.
After setup, the costs for the current billing period will be listed here. If the organization inherits its costs, only a consumption preview is displayed.

When billing through the parent organization, any discounts and special conditions will not be applied until the final billing.
In addition, the actual number of participants billed may be lower if the same participant has already been billed in one of the parent organizations.

Pro bono discount

Under certain circumstances, organizations can benefit from our pro bono discount.
It can be applied for here, and we will review it as soon as it is possible. You will be notified via email about the outcome.

Information can be found here.

Invoice recipient and payment method

After we have enabled your billing data, you can change the bill recipient and the payment method here.

Billing via parent organization

If your organization is billed via its own billing method, you can switch to billing via a parent organization using the "Use parent organization" button.
Note that this will irrevocably align the billing date of the affected organization with the billing cycle of the parent organization. In addition, all sub-organizations that are billed with this organization are also affected by the change.

Billing via own billing data

If your organization is billed via the parent organization, you can use the "Use own billing data" button to switch to billing via your own billing method. This can be done with an existing customer account or one that is newly created during the process.
Note that all sub-organizations that are billed using this organization are also affected by the change.

Cancellation

If the contract with us is terminated, the organization is placed in an inactive status after the current billing period expires. Afterwards, no new alarms can be created.

When a parent organization is terminated, all sub-organizations are also terminated at the same time.

A terminated organization can be reactivated at any time and used again immediately.

Delete accounting data

After terminating an organization, you can permanently delete all billing data (e.g., invoice recipient and payment method).

Data Processing Agreement

To enter into a Data Processing Agreement with us, click on the "SUBMIT" button, read and accept the terms of the agreement and enter the required data (client and authorized persons).
Afterwards, you can view and print the entire contract.

In case of an updated Data Processing Agreement, you will also receive a notice at this point. To accept the updated contract, use the "UPDATE CONTRACT" button, confirm the terms of the contract and finally check the entered data.

To be immediately informed of any changes to the Data Processing Agreement, you can optionally enter a contact email address at the time of signing. We will notify this email in the event of a change so that you can check it immediately, make any necessary adjustments and confirm the updated version.

Updated on: 28/09/2022